Open to opportunities

Bosibori Eyobo

@bosiborieyobo

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Dependable hospitality professional with 7+ years of experience.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated hospitality professional with over 7 years of experience in various roles within the industry. My journey has equipped me with a strong understanding of customer service, food safety, and operational efficiency. I thrive in fast-paced environments and am committed to exceeding customer expectations through attention to detail and a hardworking approach.

Throughout my career, I have held positions ranging from a hostess to a freelance transcriber, where I honed my skills in communication, organization, and teamwork. My experience at renowned establishments like Tamarind Tree Hotel and Nairobi Java House has allowed me to develop a keen ability to manage guest relations and ensure a seamless dining experience. I take pride in my ability to handle customer queries and complaints with professionalism and patience, always striving to create a positive impact.

I am now seeking opportunities that will allow me to leverage my extensive hospitality background while contributing to a dynamic team. I am eager to continue growing in my career and to support an expanding organization with my skills and dedication.

Experience

Work history, roles, and key accomplishments

Current

Freelance General Transcriber, Reviewer, Proofreader

Current

Scribie

May 2021 - Present (4 years 1 month)

Accurately transcribed, reviewed, and proofread audio files and AI-generated transcripts into error-free, print-ready documents. Strictly adhered to clients’ instructions and deadlines while maintaining an overall satisfactory performance grade.

Transcription Proofreading Review

Hostess

Tamarind Tree Hotel

Jun 2018 - Apr 2020 (1 year 10 months)

Maintained comprehensive knowledge of departmental procedures and food service regulations, ensuring compliance with health and safety standards. Managed guest reservations, coordinated seating arrangements, and gathered feedback to enhance the dining experience.

Customer Service Coordination

Sandwich Artist

Subway Kenya

Oct 2015 - May 2018 (2 years 7 months)

Prepared and served a variety of food items, ensuring high-quality standards and adherence to strict health and safety guidelines. Managed cash register operations, performed stock-taking, and resolved customer complaints efficiently.

Customer Service Inventory Management Health and Safety Time Management

Hostess

Nairobi Java House

Sep 2012 - Jul 2015 (2 years 10 months)

Managed reservations and waiting lists efficiently, ensuring timely seating for guests, including those with special needs. Greeted guests, presented menus, and supported waitstaff during peak hours by taking orders, running food, and clearing tables.

Customer Service Complaint Handling Training

Office Assistant

American Friends Service Committee (AFSC)

Dec 2010 - Apr 2011 (4 months)

Maintained a clean office environment and provided exceptional service by welcoming guests and managing telephone calls and mail. Supported office staff with errands, equipment operation, and maintained an organized internal filing system.

Office Management Data Entry Customer Service Confidentiality Inventory Management Communication

Front Office Attendant

Salonika Villas - Beshmon Limited

Jul 2009 - Oct 2009 (3 months)

Maintained a clean and presentable front desk area and an organized filing system. Handled inquiries, processed cash and check payments, and conducted detailed inventory checks during guest check-in and check-out.

Payment Processing Communication

Office Assistant

Julikei International Women & Youth Affairs (JIWYA)

Jan 1999 - Sep 2003 (4 years 8 months)

Maintained general cleanliness of the office and equipment, and managed an organized filing system. Performed basic data entry and typed various documents, including reports, proposals, and questionnaires.

Data Entry Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

United States International University, Africa (USIU - A)

Bachelor of Science, Hotel and Restaurant Management

Grade: 3.431

Activities and societies: Dean’s List Honoree, 5 semesters (Fall 2004, Summer 2005, Summer 2006, Fall 2006, Spring 2007)

Studied Hotel and Restaurant Management with a minor in Hotel Management. Achieved a GPA of 3.431 and was honored on the Dean's List for five semesters.