Open to opportunities

Boris Guardado

@borisguardado

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Digital transformation leader driving omnichannel retail operations, DevOps culture, and measurable business results.

El Salvador

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What I'm looking for

I seek leadership roles driving digital transformation and omnichannel operations in retail, with emphasis on measurable efficiency gains, team development, and scalable growth.

I am a digital transformation leader with over 10 years delivering omnichannel retail and digital services improvements, leading multidisciplinary teams and managing project portfolios to optimize costs and grow revenue. I have driven DevOps initiatives, integrated WMS/OMS/ERP systems, and scaled regional e-commerce operations, achieving measurable results such as 25% cost reduction and 15% sales growth.

My approach combines strategic planning, agile project management, and data-driven decision-making to improve supply chain KPIs, NPS, and digital EBITDA. I build high-performing teams, negotiate strategic partnerships, and implement operational controls and automation to ensure continuity, profitability, and scalable expansion.

Experience

Work history, roles, and key accomplishments

Head of Omnichannel Operations

Grupo Unicomer

Jul 2023 - Jan 2025 (1 year 6 months)

Consolidated strategic alliances and established an Omnichannel Center of Excellence, driving nationwide process standardization and digital adoption to improve operational responsiveness and business continuity.

Vendor Management RPA Analytics Change Management Operational Continuity Team Leadership

Digital Services Manager

Stefanini LATAM

Feb 2023 - Jul 2023 (5 months)

Designed regional expansion strategy and co-led creation of customized digital solutions, managing regional service portfolio to ensure cost control and profitability.

Strategic Planning Client Solutions Automation Go To Market Stakeholder Management

Presale Manager

Stefanini LATAM

Dec 2020 - Feb 2023 (2 years 2 months)

Built and qualified a sustainable sales funnel, designing technical-economic value propositions and recruiting a presales team to strengthen consulting and value-driven sales methodologies.

Pre Sales Lead Generation Value Proposition Recruitment Consulting Strategic Sales

Regional Head of Omnichannel Internal Controls

Almacenes SIMAN

Jun 2019 - Dec 2020 (1 year 6 months)

Designed and executed regional internal control strategy for physical and digital channels, implementing predictive fraud models and consolidating financial reconciliation to ensure accounting accuracy.

Internal Controls Fraud Prevention Predictive Analytics Reconciliations Operational Continuity

Digital Project Manager

Tigo El Salvador

Oct 2014 - May 2019 (4 years 7 months)

Managed digital projects and QA, developing project plans and coordinating multidisciplinary teams to deliver strategic milestones while ensuring governance and IT standards compliance.

Project Management QA Resource Planning Scheduling Governance Stakeholder Management