BSBONDA SIRISHA
@bondasirisha
Experienced customer service associate with a passion for enhancing user experience.
United KingdomWhat I'm looking for
As a dedicated Customer Service Associate at Accenture, I have honed my skills in delivering exceptional support and resolving complex issues for users of Snapchat. My experience includes collaborating with teams to triage technical defects and engaging directly with customers to troubleshoot their concerns. I take pride in creating impactful PowerPoint presentations that effectively communicate customer defects, which has improved stakeholder understanding and decision-making processes.
Throughout my career, I have led initiatives to promote advanced app features, resulting in increased customer engagement and a reduction in repeat support queries. My commitment to customer satisfaction is reflected in my ability to provide high-quality support via email, ensuring that users are well-informed about the platform's capabilities and security features. I am passionate about leveraging modern technologies to enhance customer experiences and drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Accenture
Jan 2023 - Jan 2024 (1 year)
Collaborated with the Snapchat team to triage and resolve technical defects reported by users. Engaged directly with end customers to troubleshoot issues and created engaging PowerPoint presentations to convey customer defects, improving stakeholder understanding and supporting decision-making.
Platform Support Associate
Accenture
Jan 2022 - Jan 2023 (1 year)
Provided high-quality customer support via email, ensuring consistent customer satisfaction and supported the Maps module, guiding users on how to access and utilise advanced location-based features effectively. Assisted with the Themes module, updating and managing Snapchat themes to highlight cultural events and festivals, enhancing user engagement.
Intern
Accenture
Jan 2021 - Jan 2022 (1 year)
Created weekly reports and presentations using Excel and PowerPoint, helping teams better understand customer behaviour, trends, and financial goals. Used Excel tools and live data to track performance metrics, supporting proactive customer service and operational planning.
Education
Degrees, certifications, and relevant coursework
JNTU-K
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science degree. Gained foundational knowledge in computer science principles and practices.
Availability
Location
United KingdomAuthorized to work in
Job categories
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