Open to opportunities

BONDA SIRISHA

@bondasirisha

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Experienced customer service associate with a passion for enhancing user experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

As a dedicated Customer Service Associate at Accenture, I have honed my skills in delivering exceptional support and resolving complex issues for users of Snapchat. My experience includes collaborating with teams to triage technical defects and engaging directly with customers to troubleshoot their concerns. I take pride in creating impactful PowerPoint presentations that effectively communicate customer defects, which has improved stakeholder understanding and decision-making processes.

Throughout my career, I have led initiatives to promote advanced app features, resulting in increased customer engagement and a reduction in repeat support queries. My commitment to customer satisfaction is reflected in my ability to provide high-quality support via email, ensuring that users are well-informed about the platform's capabilities and security features. I am passionate about leveraging modern technologies to enhance customer experiences and drive operational efficiency.