Bonakele Mtetwa
@bonakelemtetwa
Motivated call center agent with a passion for customer service.
South AfricaWhat I'm looking for
My name is Bonakele Mtetwa, and I am a dedicated and motivated individual seeking to grow my career in a dynamic environment. I completed my Matric in 2020 and pursued studies in Human Resource Management at Damelin College, although I was unable to complete the program due to financial constraints. Despite this, I remain committed to continuous personal and professional development.
In my recent role as a Call Center Agent with STAR TEK DSB CAMPAIGN, I assisted UK customers with magazine subscriptions, demonstrating my ability to provide exceptional customer service. I also worked at Clientele as a Telesale Communicator, where I honed my communication skills and learned the importance of effective sales strategies. My experience as a Packer at Super Store further developed my organizational skills and attention to detail.
Experience
Work history, roles, and key accomplishments
Call Center Agent
STAR TEK DSB CAMPAIGN
Jun 2023 - May 2024 (11 months)
Assisted UK customers with magazine subscriptions as part of a 12-month contract. Focused on providing exceptional customer service and ensuring customer satisfaction.
Telesale Communicator
Clientele
Jul 2023 - Sep 2023 (2 months)
Worked as a telesale communicator, engaging with customers to promote and sell products. Resigned after completing the contract.
Packer
Super Store
Nov 2020 - Mar 2021 (4 months)
Prepared and packaged products for shipment while ensuring accuracy in processing orders and maintaining a clean and organized workplace.
Education
Degrees, certifications, and relevant coursework
Damelin College
N4 Certificate, Human Resource Management
2021 - 2022
Studied Human Resource Management at N4 level, gaining insights into HR practices and management principles.
Orlando West Secondary School
Matric, General Education
2016 - 2020
Completed Matric with a focus on foundational education, preparing for further studies and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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