Keabetswe Moleko
@keabetswemoleko
Result-driven sales and customer service agent focused on exceptional client care.
What I'm looking for
I am writing to express my strong interest in joining your esteemed organization in a challenging role that aligns with my skills and values. I am a highly competitive and disciplined individual who thrives on adapting to change daily.
I bring a track record of teamwork, adaptability, and strong leadership and management qualities. I inspire and motivate others, use strategic thinking, and actively seek constructive criticism as a cornerstone of personal and professional growth.
As a Sales and customer service Agent, I managed a high volume of outbound and inbound calls, handled customer inquiries, and resolved issues to ensure a positive overall experience. I also performed data entry to update customer information, met quotas through strong time management, and followed call centre protocols and guidelines.
In retail, I worked as a Clothing store assistant by providing personalized customer service, advising customers on products, and contributing to daily sales targets. I supported stock takes and inventory accuracy, handled customer complaints professionally through conflict resolution, maintained store KPIs, and helped with promotions and visual merchandising.
Experience
Work history, roles, and key accomplishments
Learnership (Fedility Bulldog)
Fedility
Jan 2025 - Dec 2025 (11 months)
Completed a Fedility learnership (Bulldog Leanership) from January to December 2025.
Sales & Customer Service Agent
Afrishore Bpo
Sep 2023 - Jul 2024 (10 months)
Managed high volumes of outbound and inbound calls, providing customer care and resolving issues to improve customer satisfaction. Maintained accurate customer records through data entry and followed call centre protocols to ensure consistent service quality.
Clothing Store Assistant
Lienah Clothing
Feb 2021 - Jan 2022 (11 months)
Provided personalized customer service and product advice at point of sale while supporting sales targets through merchandising and upselling. Assisted with stock takes and inventory tracking, handled customer complaints, and maintained store cleanliness and organization.
Education
Degrees, certifications, and relevant coursework
CET College (Krugersdorp)
Matric (NQF Level 4)
2019 - 2020
Completed Matric (NQF Level 4) at CET College in Krugersdorp from 2019 to 2020.
Availability
Location
Authorized to work in
Job categories
Skills
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