Keabetswe Moleko

I am writing to express my strong interest in joining your esteemed organization in a challenging role that aligns with my skills and values. I am a highly competitive and disciplined individual who thrives on adapting to change daily.

I bring a track record of teamwork, adaptability, and strong leadership and management qualities. I inspire and motivate others, use strategic thinking, and actively seek constructive criticism as a cornerstone of personal and professional growth.

As a Sales and customer service Agent, I managed a high volume of outbound and inbound calls, handled customer inquiries, and resolved issues to ensure a positive overall experience. I also performed data entry to update customer information, met quotas through strong time management, and followed call centre protocols and guidelines.

In retail, I worked as a Clothing store assistant by providing personalized customer service, advising customers on products, and contributing to daily sales targets. I supported stock takes and inventory accuracy, handled customer complaints professionally through conflict resolution, maintained store KPIs, and helped with promotions and visual merchandising.