At London Ambulance Service NHS 111, I assess callers’ symptoms and help them access the appropriate level of care. I provide advice on managing symptoms at home and use the NHS Pathways clinical decision system to deliver safe, effective care over the phone.
I also liaise with GPs and other services when downstreaming patients, and handle confidential and distressing information.
Previously, as Assistant Sales Manager (Manager) at Betfred, I handled bets, payments, shop accounting and customer support. I filled in for the Shop Manager during holidays, carrying out performance reviews and managerial meetings and implementing new marketing strategies.
