At Helpware, I lead customer onboarding processes that support smooth platform adoption and user activation. I also provide platform support to new users and troubleshoot technical questions.
I track user activation metrics and work with cross-functional teams to address platform usability concerns and improve onboarding effectiveness.
At Everhelp, I managed customer communications and resolved billing and account issues. I also designed and implemented customer service workflows that improved retention rates.
As a freelance 3D artist in my free time, I create custom 3D logos and brand assets, along with posters and graphics for local musicians. I manage projects from client consultation through revisions to final delivery.
