Open to opportunities

Norman Room

@normanroom

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Passionate IT professional with expertise in customer support and systems.

Estonia

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What I'm looking for

I seek a role that fosters growth, encourages collaboration, and values customer satisfaction.

As a dedicated IT professional, I have cultivated a strong foundation in customer support and system administration. My experience as a Customer Support Specialist at Naveo Commerce allowed me to provide comprehensive 1st and 2nd line support, enhancing customer satisfaction through effective relationship building. I directed developers and project managers for task optimization, ensuring seamless operations.

My role as a System Administrator at RunwayBPO further solidified my technical skills, where I administered the company's IT infrastructure, including hardware, software, and network management. I have hands-on experience with Unix/Linux servers, DNS, DHCP, and various database systems. Currently, I am expanding my knowledge through a web developer's bootcamp, driven by my passion for full-stack development and continuous personal growth.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Naveo Commerce

Feb 2021 - Jun 2022 (1 year 4 months)

Provided comprehensive 1st & 2nd line support via Email, Phone, Jira, and Atlassian. Directed developers and project managers for task optimization, enhancing customer satisfaction and retention through relationship building.

Customer Support Jira Atlassian Email Support Phone Support Relationship Building Optimization

System Administrator

RunwayBPO

Jan 2019 - May 2019 (4 months)

Administered company IT infrastructure, including hardware, software, and network management. Managed Unix/Linux servers, organized departmental moves, and coached end-users on PCI DSS standards.

Infrastructure Management Unix DNS Apache Nginx MySQL Active Directory Network Management PCI DSS

Education

Degrees, certifications, and relevant coursework

Kehtna Vocational Training Center

Vocational Degree, System Administration

2021 - 2022

Vocational degree in System Administration. Provided comprehensive 1st & 2nd line support via Email, Phone, Jira, Atlassian. Enhanced customer satisfaction and retention through relationship building.