Bo Bides

Monitored Chevron's proprietary terminals for alerts affecting equipment, servers, and network connectivity. Provided real-time resolutions to operators and escalated concerns appropriately.

Oversaw operations, managed escalations, and coordinated with stakeholders as Shift OIC. Monitored employee status and provided access tokens for technicians.

Handled concerns for Chevron stations, including login and POS-related issues. Troubleshot DCRs, forecourt/pumps, and network problems.

Troubleshot financial software for customers through chat support. Provided efficient and accurate solutions to customer inquiries.

Troubleshot internet-related issues, TV programming, and DVRs for customers. Provided remote assistance for computer-related problems.

Handled small business system setup for AT&T, including activating voice prompt options and troubleshooting hardware. Supported Virgin Mobile Canada customers with activation, troubleshooting, and billing.

Responsible for inbound calls for a US-based telco, providing assistance on activation and billing concerns for customers. Ensured customer satisfaction through effective problem resolution.

Started as an infomercial representative, taking orders based on supported projections. Transitioned to a customer service role for dietary supplements, with responsibilities including upselling to customers.

Played music based on assigned programs and delivered news during top-of-the-hour segments. Managed broadcast schedules and content delivery.

Pursued a Bachelor of Arts degree with a focus on Philosophy. The curriculum likely involved critical thinking, ethical studies, and the history of philosophical thought.