I am seeking a remote position in Denmark where I can contribute strong service delivery coordination skills while supporting operational excellence and delivering exceptional customer experiences. Open to new roles in Service delivery, Customer service, Project coordination and order management within relevant industries.
SL
Looking for a job
SYLVIA LUTTERODT-ASSIAMAH
@sylvialutterodt-assi
Order delivery manager at COLT TECHNOLOGY DENMARK A/S managing customer orders and coordinating delivery teams.
DenmarkWhat I'm looking for
At COLT TECHNOLOGY DENMARK A/S, I manage end-to-end delivery of customer orders, working to meet customer satisfaction targets and operational KPIs.I’m the primary point of contact between customers and internal delivery teams throughout the order lifecycle.
Previously, at NATUS MEDICALS DENMARK A/S, I supported customers across European and Latin American markets, handling orders, export compliance, shipping documentation, and complaints.
Experience
Work history, roles, and key accomplishments
Current
Managed end-to-end delivery of customer orders while ensuring achievement of customer satisfaction targets and operational KPIs. Served as the primary point of contact between customers and internal delivery teams throughout the order lifecycle.
Provided international customer service support across European and Latin American markets, managing customer orders, export compliance, shipping documentation, and complaint resolution.
Service Associate
ISS Facility A/S
Aug 2014 - Aug 2018 (4 years)
Delivered high-quality customer service while managing inventory, supplier coordination, and service delivery activities.
Education
Degrees, certifications, and relevant coursework
Mälardalen University
Master of Social Science, Business Admininstration
2008 - 2010
Grade: 4.0
Activities and societies: Table tennis. Music . DIY.
Completed a Master of Social Science degree in Business Administration.
Mälardalen University
Bachelor of Social Science, International Business Management
2006 - 2008
Grade: 3.5
Activities and societies: Table Tennis, Music, DIY.
Pursued a Bachelor of Social Science degree in International Business Management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
DenmarkAuthorized to work in
Salary expectations
490k+ DKK
Social media
Skills
Customer service managementOrder ManagementDelivery OrdersCustomer Relationship ManagementExport ComplianceShipping DocumentationComplaint ResolutionCustomer Escalation ManagementCustomer SatisfactionOperational KPIsStakeholder EngagementService DeliveryInventory ManagementSupplier CoordinationCross functional Coordination
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