Open to opportunities

Blessing Rapheal

@blessingrapheal

Message

Customer-focused remote support specialist delivering empathetic, efficient multi-channel service.

Nigeria

Message

What I'm looking for

I seek a remote customer support role where I can resolve issues empathetically, meet SLAs, grow into leadership, and collaborate with distributed teams.

I am a customer-focused remote support specialist with hands-on experience delivering timely, empathetic support via phone, chat, email, and messaging platforms. I consistently meet performance metrics while managing multiple conversations and using CRM and ticketing systems.

Across roles at Demmy Global Resources Limited and Estimee Digital Press, I resolved inquiries, troubleshooted product and service issues, processed orders and refunds, and maintained accurate records while adhering to SLAs and confidentiality guidelines.

I thrive in fast-paced, remote environments, collaborate with distributed teams to improve service quality, and bring strong communication, active listening, and time-management skills to ensure high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Agent

Demmy Global Resources Limited

Jan 2023 - Jan 2025 (2 years)

Provided timely, empathetic customer support via phone, email, chat, and messaging, troubleshooting issues and escalating complex cases to improve resolution rates and customer satisfaction in a remote environment.

Customer Support CRM Ticketing Systems Live Chat Email Support Troubleshooting Multitasking

Remote Customer Service Rep

Estimee Digital Press

Jan 2020 - Dec 2022 (2 years 11 months)

Handled inbound and outbound customer interactions for orders, billing, and account inquiries, processed returns/refunds, and consistently met performance metrics including response time and resolution rate.

CRM Order Processing Refunds Phone Support Email Support Performance Metrics