Blessing Daku

Led PSAT invoicing cycles end-to-end, validating invoice and customer data, resolving billing exceptions, and maintaining audit-ready documentation. Tracked AR KPIs and served as primary contact for schools and districts while meeting SLA targets.

Coordinated order-to-bill delivery across Sales, Finance, and Operations, achieving 90%+ on-time invoicing. Managed high-volume Salesforce case queues and improved case resolution time through workflow enhancements while meeting quality and SLA goals.

Supported $40M order-to-cash operations by processing 6,000+ annual orders with high accuracy. Collaborated cross-functionally to resolve billing issues, validate customer information, and improve invoice turnaround and billing quality.

Managed project documentation, user access records, and cross-functional coordination for development initiatives. Gathered requirements, tracked progress, and supported delivery through accurate documentation and stakeholder collaboration.

Performed control assessments and documented audit findings to support compliance initiatives. Reviewed access and operational controls, prepared audit workpapers, and collaborated to ensure complete and accurate documentation.

Resolved 5,000+ customer inquiries via phone and email while meeting service standards. Processed returns, tracked orders, documented customer interactions, and escalated complex cases as appropriate.

Earned the AWS Certified Architect – Associate certification from Amazon Web Services in 2023.

Bachelor of Science in Management (Business Administration) from the University of North Carolina at Greensboro, graduating May 2019.