Blessed Mukondo
@blessedmukondo
Customer-focused shift and safety supervisor driving team performance and service excellence.
ZimbabweWhat I'm looking for
I am a customer-focused supervisor with extensive experience in call centre operations, front‑of‑office management, debt collection support, and health & safety. I have driven shift performance, managed employee evaluations, resolved customer issues, and supported business goals across night and day operations.
My background includes implementing health and safety plans, conducting inductions and audits, processing payments and orders, and leading teams to achieve targets. I bring strong communication, multitasking, and team‑building skills, and I am committed to improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Safety and Project Manager
Black Moon Investments
Jan 2017 - Dec 2023 (6 years 11 months)
Developed and implemented health and safety plans, led inductions and audits, enforced policies and conducted incident investigations across projects.
Shift Assistant / Call Centre Supervisor
Call Zilla
May 2022 - Nov 2023 (1 year 6 months)
Supervised call centre shifts, tracked team performance and resolved agent escalations while achieving shift goals and processing payments and orders.
Front Office Supervisor
Akhona Debt Collection
Jan 2017 - Dec 2019 (2 years 11 months)
Oversaw front office daily activities, managed customer service operations and conducted employee performance evaluations to meet business goals.
Education
Degrees, certifications, and relevant coursework
UUUniversity of South Africa (UNISA)
Certificate, Production and Productivity Management
Grade: Pass
Completed a course in Production and Productivity Management at UNISA.
RCRosebank College
Certificate, Events Management
Grade: Pass
Completed Events Management studies at Rosebank College.
RCRosebank College
Certificate, Sales Management
Grade: Pass
Completed Sales Management studies at Rosebank College.
National Occupational Safety Association (NOSA)
SAMTRAC, Safety Management
Grade: Pass
Obtained SAMTRAC safety qualification through NOSA.
Uniss
Certificate, Safety Management
Grade: Pass
Completed Safety Management studies at Uniss.
TEFL (unspecified provider)
TEFL Certificate, English Teaching
Grade: Pass
Completed an English Teaching (TEFL) certification.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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