Open to opportunities

Blake Harrison

@blakeharrison

Message

Technical support specialist with hands-on hardware experience and strong customer service focus.

United States

Message

What I'm looking for

I seek a customer-focused technical role where I can troubleshoot hardware/software, mentor teammates, and contribute to operational efficiency and strong service outcomes.

I am a technical support specialist with practical experience troubleshooting hardware and software, supporting customers, and managing small teams to meet service goals.

At Great Circle Machinery I handled customer support tickets, guided customers through product issues, coordinated RMAs, and met quota metrics for ticket closure and call time.

I have hands-on configuration and QA experience updating firmware, testing hardware, and following ESD procedures from my role at Tech Data Logistics, and prior retail and field roles taught me inventory control, merchandising, and client-facing sales skills.

I am reliable, quick to learn, and focused on clear communication and organization to deliver excellent customer outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Manager

Current

Great Circle Machinery

Sep 2022 - Present (3 years 4 months)

Managed technical support team handling customer calls and RMAs, met ticket closure and call-time quotas, and coordinated with warehouse to prepare products for sale to meet monthly revenue goals.

Technical Support Customer Service Team Leadership Troubleshooting Communication

Configuration Technician

Tech Data Logistics

Mar 2022 - Aug 2022 (5 months)

Installed, tested, and troubleshot hardware and software, updated firmware via USB boot drives, performed QA and maintenance to ensure products met shipping standards and ESD precautions.

Firmware QA Testing USB Boot Security Analysis

Sales Associate

Cycle Gear

Dec 2017 - Nov 2019 (1 year 11 months)

Provided customer service and product expertise, managed backroom operations and inventory intake, processed defective returns, and supported merchandising to maintain stock and store presentation.

Retail Sales Inventory Management Merchandising Customer Service Returns Processing Communication

Plumber Apprentice

Big Je’s Plumbing

Mar 2016 - Nov 2017 (1 year 8 months)

Assisted on complex plumbing jobs, identified leaks and selected appropriate tools, scheduled appointments and closed sales while ensuring compliance with plumbing codes.

Plumbing Equipment Operation Sales Closing Safety