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BJ Niño Barcarse, CGSP

@bjbarcarse

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Operations Manager | Certified Guest Service Professional | BS Tourism Management | Graphics Artist

Philippines

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I’m a result-driven and adaptable professional with experience in operations management, customer service, sales, hospitality, and creative design. Currently serving as a Shift Manager, I have developed strong leadership, problem-solving, organizational, and communication skills in fast paced environments. As a Tourism Management graduate and Certified Guest Service Professional (CGSP), I am passionate about delivering exceptional customer experiences, improving operational efficiency, and contributing to business success. I am seeking opportunities in management, operations, customer service, administrative support, in remote roles where I can leverage my diverse skill set, embrace new challenges, and continuously grow while making meaningful contributions to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

Yellow Cab Pizza Co.

Nov 2024 - Present (1 year 11 months)

I experience first hand the back and front of the house operation. I manage and ensure the smooth workflow of the operations and help the manpower to provide quality service.

Operations Management Sales Operations

Current

Graphic Artist

Current

BieJei Designs

Jan 2019 - Present (7 years 9 months)

Started as a hobby in creative design, and school projects. Eventually turned into a freelance gig to earn and at the same time enjoying my free time.

Photoshop Canva

Product Specialist

Kolin Ph

Feb 2024 - Aug 2024 (6 months)

I manage sales and stocks of the products and report to the company to ensure smooth operation. Also served as a bridge to customer and the company to improve the service nd product that the company offers.

Sales Operations Sales Strategy Customer Service Stock Management