Looking for a job

Margie May Mariano

@margiemaymariano

Message

I support hospitality operations, customer service, administration, and social media for remote teams.

Philippines

Message

What I'm looking for

I'm looking for a remote role where I can contribute my hospitality and operations experience while continuing to grow in administrative support, customer support, operations, or social media work.

I've supported restaurant operations at Huwon by Kiwa and Kiwa Restaurant Inc., coordinating schedules, reports, documentation, training, reservations, and guest concerns.

As a Captain Receptionist, I manage busy dining-environment reception activities, guest inquiries, daily schedules, operational records, and onboarding for new employees.

My background also includes store supervision and phone and email customer support, where I handled staff schedules, reports, customer concerns, records, and follow-up actions.

I'm transitioning my hospitality and operations experience into remote work through virtual assistant training, an 80-hour OJT, social media management training, Canva practice, and basic HubSpot CRM tasks.

Experience

Work history, roles, and key accomplishments

Current

Officer-in-Charge / Training & Operations Consultant

Current

Huwon by Kiwa

Nov 2024 - Present (1 year 11 months)

Supports pre-opening and day-to-day operations of a partner restaurant location, coordinating with departments and assisting management with reports and operational planning. Trains team members on procedures and service standards, and handles customer concerns.

Operations Management Training Customer Service Reporting Documentation Team Coordination

Current

Captain Receptionist

Current

Kiwa Restaurant Inc.

Apr 2022 - Present (4 years 6 months)

Handles reservations, guest inquiries, and reception activities in a busy dining environment, coordinating guest requests and daily reception activities. Prepares reports, maintains records, assists with onboarding and training, and supports the reception team in managing schedules.

Reservations Guest Relations Customer Service Reporting Record keeping Onboarding Training Scheduling

Store Supervisor

Specialty Food Retailers, Inc.

Oct 2018 - Feb 2021 (2 years 4 months)

Supervised daily store operations and staff schedules, handled customer-service concerns, and served as Officer-in-Charge when needed. Prepared reports, maintained documentation, and coordinated inventory-related tasks.

Store Operations Staff Supervision Customer Service Reporting Documentation Inventory Coordination

Customer Service Representative

i-Tech Global Business Solutions Inc.

Dec 2016 - Feb 2017 (2 months)

Assisted customers through phone and email, responding to inquiries and handling concerns professionally. Recorded customer interactions and follow-up actions, providing courteous and consistent support.

Customer Service Phone Support Email Support Issue Resolution Record keeping