Bittu Dey

I’m a detail-oriented AI interaction & speech analyst with 6+ years of experience in AI-driven interaction analytics, project coordination, and process improvement. I support end-to-end execution—from requirement gathering to implementation—while driving clear reporting and stakeholder communication. In my current role, I configure and optimize analytics models, improving sentiment accuracy by 20% and monitoring KPIs through dashboards and leadership-ready reports.

I also strengthen delivery quality through risk identification, escalation handling, and calibration sessions to keep execution consistent across teams. Previously, as a Senior Quality Analyst, I led Six Sigma-based improvement initiatives that reduced AHT by 15% and helped reduce escalations by 12%, alongside compliance audits and structured KPI tracking (CSAT, NPS, FCR). I’m especially proud of root cause analysis work that reduced customer complaints by 30% through data-driven action.