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Rubina Shaikh

@rubinashaikh1

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Senior Project Manager delivering BI analytics and process improvement for enterprise clients.

India

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What I'm looking for

I’m looking for an international Project Management role where I can lead end-to-end delivery, drive Six Sigma–based process improvements, partner with executive stakeholders, and use Agile/Scrum and BI analytics to deliver measurable efficiency gains.

I’m a Senior Project Manager with 6+ years leading end-to-end delivery of business intelligence, analytics, and process-improvement initiatives for US and Canadian enterprise clients across BPO, telecom, and operations environments.

I manage full project lifecycles—from scoping and requirements gathering through UAT and closure—using Agile/Scrum delivery and Six Sigma continuous-improvement methods to keep scope, risk, and resources under control.

In my most recent role, I led 15+ high-priority initiatives end to end, facilitated workshops to achieve 100% stakeholder alignment, and built data-driven business cases that secured $75K in improvement funding and delivered a 20% average gain in process efficiency.

I’m also hands-on with BI delivery and quality outcomes, having worked with CallMiner speech analytics and standardized BI tools and processes across teams—while earlier roles strengthened my training and quality leadership through Six Sigma programs.

Experience

Work history, roles, and key accomplishments

Senior Business Insights PM

Sitel - Foundever

Dec 2019 - Jan 2026 (6 years 1 month)

Led end-to-end delivery for US and Canadian business intelligence and analytics projects, managing scope, timeline, resourcing, and stakeholder alignment through UAT and closure. Secured $75K improvement funding and improved process efficiency through data-driven root-cause analysis and standardization.

Risk Management Resource Planning Workshop Facilitation UAT Root Cause Analysis predictive modeling Statistical Training Power Analysis AHT Optimization CSAT Vendor Referral Analysis BI Reporting Power BI Business Process Improvement Change Management Quality Assurance BI Tools Standardization

Process Trainer (Telstra)

Cognizant Ltd.

Feb 2017 - Apr 2019 (2 years 2 months)

Owned and delivered end-to-end training programs for new-hire agent batches, including scheduling, content design, performance evaluation, and process documentation. Conducted Training Needs Analysis with operations and stakeholders and provided coaching and calibration to sustain project quality standards.

Process documentation Quick Reference Guides Performance Evaluation Coaching

Lead Quality Analyst

Concentrix Daksh Services India Pvt. Ltd.

Sep 2011 - Jun 2016 (4 years 9 months)

Led a team of Quality Analysts for daily operations, audit scheduling, and quality performance reporting for the MUM Orange BT CGD account. Ran Six Sigma continuous-improvement initiatives and delivered quality training, coaching, and calibration to ensure SLA compliance and maintain audit documentation.