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Bisher Tarakji

@bishertarakji

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BPO Operations Supervisor at Teleperformance, maintaining project KPIs above 90% month over month.

Egypt

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What I'm looking for

I’m looking to build on my experience in sales and BPO, driving revenue growth and enhancing customer satisfaction through new client acquisition, account expansion, and customer support.

At Teleperformance, I supervise daily project operations across projects serving day-to-day products and heated tobacco across the GCC, the Levant, and EMEA. I coordinate schedules, oversee staff, and use coaching sessions to support quality standards and operational improvements.

I maintained project KPIs above 90% month over month while addressing operational issues and ensuring compliance with company policies and regulations. Previously at Teleperformance, I provided specialized support as a Subject Matter Expert and helped customers as a Customer Service Specialist.

On a Customer Relationship Management (CRM) System Implementation project, I managed implementation of a new system using Salesforce and integrating it with existing systems; customer engagement improved by 30%. My experience also includes sales roles at Al Sham Textiles, Global Travel Association, and Vein Gym, and overseeing store operations as the owner of PlaYard.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Teleperformance

Jul 2022 - Present (4 years 3 months)

Overseeing daily operations for projects servicing products across GCC, Levant, and EMEA. Supervising staff, ensuring efficient workflow, maintaining quality standards, and implementing operational improvements through coaching sessions.

Operations Management Team Supervision Quality Assurance Coaching KPI Management Compliance Scheduling

Subject Matter Expert

Teleperformance

Dec 2021 - Jul 2022 (7 months)

Provided specialized insights and support, developed and reviewed content, conducted training sessions, and served as a resource for complex issues. Collaborated with other departments to enhance understanding and contribute to strategic decision-making.

Training Content Development Subject Matter Expertise Collaboration Process Improvement

Customer Service Specialist

Teleperformance

Aug 2021 - Dec 2021 (4 months)

Provided support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. Handled customer communications via various channels, maintained records, and collaborated with other departments to improve service.

Customer Service Communication Skills Issue Resolution CRM Record keeping

Sales Representative

Al Sham Textiles

Jul 2019 - Jul 2020 (1 year)

Sold textile products to existing clients, identified and contacted new potential customers, presented products, negotiated terms, and closed deals. Maintained client relationships, understood market trends, and met sales targets.

Sales Negotiation Customer Relationship Management Market Analysis Target achievement

Telesales Specialist

Global Travel Association

Aug 2019 - Dec 2019 (4 months)

Made outbound calls to offer accommodation for organizations exhibiting in the Expo, handled customer inquiries, and provided support. Aimed to generate sales, resolve issues, and maintain customer satisfaction.

Telesales Outbound Calling Customer Service sales generation Issue Resolution