Birsan Alexandru

I've processed incoming payments and reconciled client accounts at Link Financial, matching transactions to the right customer accounts and resolving discrepancies.

I communicate with customers about payments and balances while supporting recovery targets, accurate financial records, and internal controls. During end-of-day close, I reconciled around five client accounts per day and caught errors early to reduce rework.

Previously at Genpact, I reviewed high volumes of text, image, and video content against platform policies. I made fast, consistent moderation decisions, escalated sensitive content, and met demanding quality, productivity, and SLA targets.

I'm a bilingual English and Spanish language graduate with hands-on experience in customer support, collections, payment processing, reconciliation, and trust and safety work. I bring attention to detail, reliable communication, and calm decision-making under pressure.