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Bimlendu Jha

@bimlendujha

Message

Customer service professional with strong problem-solving skills.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my problem-solving skills in a dynamic customer service environment, where I can contribute to creating positive experiences for customers.

My name is BIMLENDU KUMAR, and I hold a Bachelor of Information Technology from Sikkim Manipal University, completed in 2014. I have developed a strong foundation in customer service through various roles, including my time as a Senior Compliance Associate at Airbnb, where I ensured the platform's security and resolved customer issues effectively.

Throughout my career, I have worked in diverse environments, from technical support at Convergys to handling customer queries at Beltalk Technologies. My experience has equipped me with the ability to manage customer relationships and provide solutions that enhance user satisfaction. I am a quick learner, adaptable, and thrive in challenging situations, always aiming to deliver delightful experiences.

Experience

Work history, roles, and key accomplishments

Technical Helpdesk Executive

Beltalk Technologies Pvt. Ltd.

Managed inbound and outbound calls, and responded to customer emails from USA clients regarding computer maintenance and antivirus software services. Addressed customer queries and complaints efficiently to ensure high satisfaction.

Customer Service Technical Support Email Support Troubleshooting Anti Virus Software

Technical Support Associate

Convergys

Provided technical support to USA customers for Comcast internet service issues. Resolved problems related to modems, routers, email services, and account login issues.

Technical Support Customer Service Modem Configuration

Senior Compliance Associate and Customer Success Specialist

Airbnb

Worked in the payment and compliance team to secure the platform from money laundering and illicit activities by users. Resolved issues for hosts and guests related to accounts, bookings, and cancellations within the customer support team.

Compliance Customer Support Fraud Detection Payment Processing Account Management

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Bachelor of Information Technology, Information Technology

2011 - 2014

Completed a Bachelor of Information Technology, gaining foundational knowledge in IT principles and applications. This program provided a comprehensive understanding of various technological concepts.

Saryug College (BSEB)

Higher Secondary, Science (PCM)

2009 - 2011

Completed higher secondary education with a focus on Science (PCM). This curriculum provided a strong foundation in Physics, Chemistry, and Mathematics.