Bill Hodgson
@billhodgson
CRM & Operations Analyst at Sorenson Communications who used Dynamics 365 data analysis to save over $3 million.
United StatesWhat I'm looking for
At Sorenson Communications, I analyzed account and equipment data in Dynamics 365 to identify and prevent unnecessary iPad replacements and redistributions, saving over $3 million.
As a Customer Programs Specialist, I maintained high-volume customer records in Dynamics 365 and Excel, and delivered status reports, pipeline metrics, and program dashboards to leadership and sales operations.
I supported sales and account teams by qualifying inbound inquiries, keeping records clean, and routing leads. I also coordinated across teams to resolve account discrepancies and support customer onboarding.
Earlier at Sorenson Communications, I installed and validated videophone and endpoint devices, documented findings for quality assurance and audits, and worked with engineering teams to track software bugs. I’m seeking a CRM Administrator or Operations Analyst role.
Experience
Work history, roles, and key accomplishments
Managed high-volume customer records in Dynamics 365 and Excel, supported sales and account teams, and delivered data-driven reports. Saved over $3 million by analyzing account and equipment data to prevent unnecessary replacements.
Installed, calibrated, and validated videophone devices at customer accounts, troubleshooting failures and keeping detailed records. Trained end users on system operation and safety protocols.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA Security+, Security
Currently studying for the CompTIA Security+ certification.
Pierce Community College
Associate of Arts, Liberal Arts and Sciences
Associate of Arts in Liberal Arts and Sciences from Pierce Community College.
JanBask Training
Cybersecurity Certification, Cybersecurity
Completed cybersecurity certification covering risk assessment, vulnerability analysis, and security control fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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