At Joy Blossom Ltd., I manage high-value retail and corporate clients, maintaining a 94%+ satisfaction rate through proactive communication and structured follow-ups. I introduced journey improvements and feedback tracking that reduced complaint resolution time by 35% and increased repeat purchases by 20%.
At Equity Afia, I served as the first point of contact for patients and callers, scheduled appointments, and maintained confidential patient records in HMIS. Across customer experience and events roles, I’ve handled enquiries, bookings, escalations, and follow-ups, using tools including Salesforce, Zendesk, Freshdesk, and Jonas.
