Timothy Kyalo

I've managed reservations and guest communications at Gracehouse Resort, handling room, conference, and event bookings while following up to encourage repeat business.

I bring more than 10 years of hotel and resort experience spanning reservations, reception, cashiering, and telephone operations. At Sarova Panafric, I operated the PBX switchboard, coordinated guest messages and wake-up calls, supported emergency communications, and helped reduce complaints through timely resolution.

I'm comfortable training junior staff, preparing operational reports, managing online bookings, and using Opera, Fidelio, Zendesk, Zoho, and Microsoft Office. I communicate professionally in English and Kiswahili and focus on calm, accurate service.