Open to opportunities

Bilal Siddiqui

@bilalsiddiqui1

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Customer-focused IT professional with payments and technical support expertise.

United States

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What I'm looking for

I am looking for a role combining technical support and payments/financial operations where I can solve complex customer issues, mentor teammates, and improve processes in a collaborative, policy-driven environment.

I am an IT and customer-support professional with hands-on experience in financial services, technical troubleshooting, and web development. At Nintendo of America I handled payment disputes, chargebacks, digital refunds, and account bans while supporting the rollout of a digital shop across Latin America.

My background includes data entry and case processing at ABC Legal Services, field technical support for online testing at Edmonds School District, and IT internship work rebuilding a company website and improving internal processes. I combine attention to detail with technical skill in C#, Java, MSSQL, HTML/CSS/JavaScript and digital forensics tools.

I deliver calm, policy-driven customer service on complex financial and technical issues, mentor peers, and create practical fixes and documentation to improve operations and usability.

Experience

Work history, roles, and key accomplishments

Financial Service Representative

Nintendo of America

Jun 2020 - Sep 2025 (5 years 3 months)

Processed consumer financial incidents including digital refunds, unauthorized charges, and chargeback disputes; supported rollout of the Nintendo digital shop across Latin America and enforced account bans to protect revenue and compliance.

Chargebacks PayPal Customer Support Digital Payments Incident Management Troubleshooting

Senior Technical Customer Service Representative

Nintendo of America

Feb 2019 - Jun 2020 (1 year 4 months)

Handled escalated technical and account issues, routed complex cases to back-office teams, and provided supervisory support to improve resolution quality and customer satisfaction.

Technical Support Escalation Management Phone Support Escalations Process Adherence Troubleshooting

Data Support Specialist

ABC Legal Services

Oct 2018 - Dec 2018 (2 months)

Entered 70+ cases daily into the Skye platform, processed web and paper orders with attention to jurisdictional rules, and maintained accurate records and cover sheets for served documents.

Data Entry Skye Platform Document Processing Attention To Detail Order Checkpointing

Field Technician

Edmonds School District

Apr 2018 - Sep 2018 (5 months)

Provided technical support for online standardized testing, troubleshot and updated Chromebooks, and configured student records in the TIDE portal to ensure smooth test administration.

Technical Support TIDE Portal Troubleshooting Testing

Pharmacy Assistant/Cashier

Rite Aid

Jan 2015 - Aug 2018 (3 years 7 months)

Filled prescriptions and assisted patients with refill systems and account access, performed basic diagnostics on pharmacy systems, and delivered accurate service in a regulated environment.

Customer Service Point of Sale Regulatory Compliance Cash Handling

IT Intern

ImmunoBioScience Corp

Jun 2017 - Aug 2017 (2 months)

Rebuilt the company website and logo to improve usability and branding, maintained invoice tracking in Excel, drafted SOPs, and resolved workstation performance issues.

Web Design Branding Excel Troubleshooting IT Support