Open to opportunities

Bilalraza Bilalraza

@bilalrazabilalraza

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Results-driven Operations Manager with a focus on efficiency.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my skills in operations and customer support while contributing to team success and organizational growth.

I am a results-driven Operations Manager with extensive experience in streamlining processes and enhancing productivity. My career has been dedicated to driving operational efficiency and optimizing resources to contribute to organizational success. I leverage strong analytical skills and leadership abilities to improve team performance.

In my previous role as a Salesman at Madihacollection, I engaged with customers to understand their needs and recommend suitable products, fostering relationships that drove sales. My experience as a Customer Support Officer at DealsnDeals.pk allowed me to provide exceptional support, resolve inquiries, and enhance service quality through collaboration with cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

DealsnDeals.pk

Mar 2018 - Present (7 years 6 months)

Provided exceptional customer support by resolving inquiries and issues via multiple communication channels. Maintained accurate records of customer interactions, ensured timely follow-ups, and collaborated with cross-functional teams to enhance service quality. Delivered training for new team members to uphold support standards.

Customer Support Conflict Resolution Data Entry Cross Functional Collaboration Training Development

Salesman

Madiha Collection

May 2016 - Present (9 years 4 months)

Engaged with customers to understand their needs and recommend suitable products, fostering relationships to drive sales. Demonstrated product features and benefits, maintained accurate inventory records, processed transactions efficiently, and collaborated with team members to achieve sales targets, enhancing overall customer satisfaction.

Customer Service Sales Inventory Management Product Demonstrations Teamwork

Education

Degrees, certifications, and relevant coursework

Beacon City School

Matric, General Studies

2016 - 2017

Completed comprehensive coursework covering essential subjects such as Mathematics, Science, and English. Engaged in project-based learning, developed critical thinking and problem-solving skills, and participated in group discussions to enhance teamwork abilities. Gained foundational knowledge for further academic pursuits.

Beacon City School

Matric Certification, General Studies

2016 - 2017

Completed the Matric certification, demonstrating foundational knowledge in key subjects such as Mathematics, Science, and Language Arts. Developed critical thinking and problem-solving skills, along with effective communication abilities. Engaged in collaborative projects, enhancing teamwork and leadership qualities.