Bilal Issa
@bilalissa
Chief Technical Lead delivering secure, networked enterprise IT and ERP solutions with AI-driven resilience.
KenyaWhat I'm looking for
I’m Bilalwere Issa, a Chief Technical Lead and IT professional focused on set up and implementing computer systems, networks, servers, and practical IT support to professional standards. I combine analytical troubleshooting with strategic planning to resolve complex network and systems issues quickly and reliably.
Since November 2024, I’ve advised executive leadership on ICT strategies, emerging technologies, and product innovation, while leading R&D and product development initiatives across global engineering teams. I spearheaded the integration of AI-powered diagnostics and self-healing features in enterprise laptops, reducing support tickets by 35%.
I’m also recognized for strengthening security at the organizational level. I established a company-wide cybersecurity framework aligned with ISO 27001, reducing Email vulnerability incidents by 60%, and I oversee implementation of robust cybersecurity measures to safeguard company data from potential threats.
Earlier, as an IT Manager and Senior IT Technician/System Administrator, I owned day-to-day support for hotel and business systems, including monitoring, diagnosing, installing, configuring, and maintaining installed systems. I ensured network security, backup and redundancy, compliance with industry standards, and provided both onsite and remote technical support—while training users and aligning technology changes with overarching architecture and strategic goals.
Experience
Work history, roles, and key accomplishments
Chief Technical Lead
TDK Solutions
Nov 2024 - Present (1 year 7 months)
Advised executive leadership on ICT strategy and emerging technologies, leading R&D and product initiatives across engineering teams. Integrated AI-powered diagnostics and self-healing features to reduce support tickets by 35%, and established an ISO 27001-aligned cybersecurity framework to reduce email vulnerability incidents by 60%.
Senior IT Technician
Sands at Nomad
Sep 2021 - Aug 2022 (11 months)
Diagnosed and resolved complex technical issues to maintain uninterrupted hotel operations, including security, backup, redundancy, and database management. Managed installed hotel systems and provided remote support, ensuring compliance with industry standards through audits and configuration updates.
IT Assistant
Leisure Lodge Resort
Sep 2020 - Jul 2021 (10 months)
Provided troubleshooting and user support for hardware and software, including antivirus installation and maintenance of desktops, laptops, printers, and servers. Supported LAN/WAN and intranet systems, set up new workstations with required programs, and supported cloud applications such as Box and Smartsheet.
Assistant ICT Officer
One Acre Fund
Sep 2017 - Sep 2019 (2 years)
Installed and supported operating systems and applications, maintained antivirus solutions, and provided network support for desktop and server environments. Supported users with cloud applications (Box and Smartsheet), managed weekly server backups for redundancy, and maintained LAN/WAN and intranet systems.
IT Support Internship
SoteICT Hub
May 2017 - Aug 2017 (3 months)
Provided first-line user support for day-to-day IT service issues, receiving and logging hardware and software faults from users. Diagnosed whether faults were software or hardware related and coordinated with IT service partners to deliver fixes.
IT Manager
Diamond Leisure Beach Resort
Jan 2010 - Jan 2012 (2 years)
Managed day-to-day support for IT systems, including business systems, office systems, computer networks, and telephony across the resort. Provided user training, maintained hardware and software inventory and license records, oversaw network design and connectivity, and managed security and backup strategies.
Education
Degrees, certifications, and relevant coursework
Chala Secondary School
KCSE, Secondary Education
2022 - 2024
Studied at Chala Secondary School and prepared for KCSE from 2022 to 2024.
Masinde Muliro University of Science and Technology
Bachelor of Information Technology, Information Technology
2013 - 2017
Completed a Bachelor of Information Technology degree at Masinde Muliro University of Science and Technology from 2013 to 2017.
Eldoro Primary School
KCPE, Primary Education
2010 - 2012
Attended Eldoro Primary School and prepared for KCPE from 2010 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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