Bikash Tongbram

I’m a Product Expert delivering specialized consultative support that helps clients navigate complex product selections and tailored recovery options for optimal outcomes. I also collaborate cross-functionally to spot service gaps and improve the customer experience.

Previously, I worked as a Customer Support Executive (Fraud Analyst) for the Roblox platform, managing high-volume, sensitive email escalations to resolve security and fraud-related concerns. I handled daily operational tasks with strict SLA adherence, while identifying and reporting emerging fraud trends to protect user accounts.

I’m known for complex escalation management, in-depth product troubleshooting, and clear communication across teams and clients. I also lead staff training and onboarding support to ensure consistent service quality and faster product mastery.

I bring a strong foundation in customer service and risk thinking, supported by a Bachelor of Arts in Philosophy. I communicate fluently in English (C2 level) and enjoy working across cultures to mitigate risks and optimize workflows.