Bikash Borgohain
@bikashborgohain
Customer-focused service manager with technical support and hospitality expertise.
IndiaWhat I'm looking for
I am an experienced customer service and operations professional with a background spanning automobile, hospitality, and IT sectors. I currently serve as Assistant Service Manager at Borah BBM Automobiles LLP and have held roles in technical support, CRM, and guest services, consistently delivering improved customer relations, streamlined operations, and measurable service quality.
My achievements include repeated recognition as Best Guest Service Executive, completion of customer care and airport operations programs, and successful coordination of complex operational tasks under pressure. I bring strengths in team leadership, vendor and multi-branch operations, API/technical support familiarity, revenue generation strategies, and root-cause quality inspections.
Experience
Work history, roles, and key accomplishments
Assistant Service Manager
Borah BBM Automobiles LLP
Jul 2024 - Present (1 year 3 months)
Managing service operations and customer relations at a multi-branch automobile dealership, driving service quality, vendor coordination, and revenue through upsells and process improvements.
Technical Support Executive
Sarvaga Technologies LLP
Jul 2023 - Jul 2024 (1 year)
Provided technical support and API integration assistance, managed email deliverability and reports, and resolved customer technical issues to maintain SLA targets.
Customer Relationship Manager
R.D Automobiles (Mahindra & Mahindra Ltd)
Oct 2022 - Oct 2023 (1 year)
Managed CRM activities for an automobile retail outlet, improving customer retention, configuring bulk booking rates, and coordinating service and sales incentives.
GHGuest Service Executive
Ginger Hotels
Sep 2013 - Oct 2017 (4 years 1 month)
Delivered guest services and front-desk operations at a TATA enterprise, achieving Best Guest Service Executive recognition for three consecutive years and improving guest satisfaction scores.
Education
Degrees, certifications, and relevant coursework
KUKrishna Kanta Handique State Open University
Bachelor in Computer Application, Computer Application
Pursuing a Bachelor in Computer Application through Krishna Kanta Handique State Open University affiliated with Dibrugarh University.
Jettwings Institute, Guwahati
Diploma, Hospitality and Tourism Management
2012 - 2013
Completed a diploma program covering Cabin Crew Management, Airport Operations, and Hospitality and Tourism Management.
Moran College
Higher Secondary Certificate, Higher Secondary
2010 - 2012
Completed Higher Secondary (12th grade) studies at Moran College.
Bronson & Brown English Academy
School Certificate, Secondary Education
Completed school-level education at Bronson & Brown English Academy.
TTTaj Hotels & Resorts (Hospitality Operations Training)
Training Certificate, Hospitality Operations
Undertook hospitality operations training with Taj Hotels & Resorts to gain practical skills in hotel operations and guest service.
Rudra Aviates (Airport Operations Training)
Training Certificate, Airport Operations
Completed airport operations training at Rudra Aviates based at Guwahati Airport focusing on operational procedures and ground handling.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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