Bianca Rodriguez
@biancarodriguez
Dedicated professional with strong customer service skills and diverse experience.
What I'm looking for
I am a dedicated and dependable professional with a strong background in customer service and a diverse range of experiences across retail, industrial cleaning, and public health. My journey began as a Customer Service Representative at Iquor, where I honed my skills in delivering prompt and effective support, resolving customer issues with professionalism and empathy, and maintaining high satisfaction ratings.
Following my time at Iquor, I worked as a Pricing Specialist at Kmart, where I was responsible for monitoring and updating product pricing, ensuring accuracy and visibility throughout the store. My experience as an Industrial Cleaner at Allan Distributions further developed my attention to detail and adherence to safety protocols. Most recently, I served as a Contact Tracer at Insight Global, where I conducted public health outreach and maintained strict confidentiality while providing essential support to individuals. Currently, I am a Customer Associate at Wawa, where I continue to provide exceptional service in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Associate
Wawa
Feb 2021 - Jan 2025 (3 years 11 months)
Provided exceptional customer service in a fast-paced retail environment, assisting with food prep, stocking, and maintaining cleanliness standards while handling cash and digital transactions accurately.
Contact Tracer
Insight Global
May 2019 - Feb 2021 (1 year 9 months)
Conducted public health outreach to individuals potentially exposed to infectious diseases, maintaining accurate records while upholding strict confidentiality standards.
Industrial Cleaner
Allan Distributions
Jan 2018 - Jan 2019 (11 months)
Maintained clean, safe, and organized industrial environments by following strict safety protocols and handling industrial cleaning equipment.
Pricing Specialist
Kmart
Jun 2016 - Mar 2018 (1 year 9 months)
Monitored and updated product pricing in accordance with promotional and regular changes, ensuring accuracy and visibility of pricing throughout the store while collaborating with the sales team.
Customer Service Representative
Iquor
Oct 2013 - Jun 2016 (2 years 8 months)
Delivered prompt and effective customer support across various channels, resolving customer issues with professionalism and empathy while maintaining high customer satisfaction ratings.
Education
Degrees, certifications, and relevant coursework
Bianca hasn't added their education
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