Bianca Radu
@biancaradu
I coordinate international patient journeys, sales operations, and high-performing customer service teams.
TurkeyWhat I'm looking for
I'm currently coordinating international patient cases at Ömer Istanbul Dental Center, managing treatment schedules, payments, documentation, CRM records, and follow-up across the customer journey.
Previously, I led a 27-person operation at Teleperformance, tracking staffing, SLA performance, operational plans, team deliverables, and corrective actions. I maintained business-review reporting, development plans, and operational continuity.
At Murat Polat Clinic, I managed international medical tourism clients from inbound lead through booking and increased monthly sales results by 15% through follow-up optimization and customer engagement. My background also includes multi-channel B2B and B2C support, escalations, billing issues, and service recovery at Darwin Technologies.
Experience
Work history, roles, and key accomplishments
International Patient Coordinator
Ömer Istanbul Dental Center
Feb 2026 - Present (7 months)
Coordinate schedules, treatment requirements, payments, and documentation for international patient cases. Maintain CRM records, monitor case progress, and collaborate with clinical and operational teams.
Tracked operational plans, staffing requirements, SLA performance, and team deliverables for a 27-person operation. Maintained performance documentation and coordinated corrective actions.
International Patient Coordinator
Murat Polat Clinic
Sep 2022 - Dec 2023 (1 year 3 months)
Managed end-to-end customer journey for international medical tourism clients. Converted inbound leads into confirmed bookings and increased monthly sales results by 15%.
Customer Support Associate
Darwin Technologies
Jun 2021 - Aug 2022 (1 year 2 months)
Provided multi-channel support to B2B and B2C customers. Resolved concerns, managed escalations, and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
University of Agricultural Sciences and Veterinary Medicine of Cluj-Napoca
Doctor of Veterinary Medicine, Veterinary Medicine
2015 - 2021
Doctor of Veterinary Medicine degree from the University of Agricultural Sciences and Veterinary Medicine of Cluj-Napoca, completed in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Skills
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