Bhuvish N A

Managed Insurance Follow-Up Requests (IFRs) by contacting insurance providers to verify claim statuses, resolve denials, and expedite payments. Handled prior authorizations efficiently by coordinating with providers, insurance carriers, and patients to ensure timely approval of procedures and services. Utilized healthcare software systems including AdvancedMD, Office Ally, and SequelMed to update

Managed Insurance Follow-Up Requests (IFRs) by contacting insurance providers to verify claim statuses, resolve denials, and expedite payments. Handled prior authorizations efficiently by coordinating with providers, insurance carriers, and patients to ensure timely approval of procedures and services.

Conducted quality analysis on customer interactions and backend processes to ensure compliance with organizational standards and service benchmarks. Performed real-time and retrospective monitoring of calls, emails, and case handling to identify gaps, recommend improvements, and drive performance enhancements.

Conducted quality analysis on customer interactions and backend processes to ensure compliance with organizational standards and service benchmarks. Performed real-time and retrospective monitoring of calls, emails, and case handling to identify gaps, recommend improvements, and drive performance enhancements.

Addressed and resolved customer complaints with a solution-focused approach, ensuring timely follow-ups and maintaining high customer satisfaction levels. Played a key role in advertising and promotional efforts, supporting campaigns through digital channels and customer engagement strategies to boost brand visibility.

Performed comprehensive laptop and computer servicing, including hardware diagnostics, repairs, component replacements, and preventive maintenance. Installed, configured, and updated a wide range of software and operating systems, ensuring system stability, security, and user readiness.

Managed and optimized social media accounts across Facebook, Instagram, and YouTube, driving audience growth, engagement, and brand awareness. Developed and executed targeted Google Ads and social media advertising campaigns, achieving measurable increases in traffic, conversions, and ROI.

Addressed and resolved customer complaints with a solution-focused approach, ensuring timely follow-ups and maintaining high customer satisfaction levels. Played a key role in advertising and promotional efforts, supporting campaigns through digital channels and customer engagement strategies to boost brand visibility.

Managed and optimized social media accounts across Facebook, Instagram, and YouTube, driving audience growth, engagement, and brand awareness. Developed and executed targeted Google Ads and social media advertising campaigns, achieving measurable increases in traffic, conversions, and ROI.

Performed comprehensive laptop and computer servicing, including hardware diagnostics, repairs, component replacements, and preventive maintenance. Installed, configured, and updated a wide range of software and operating systems, ensuring system stability, security, and user readiness. Specialized in chip-level programming and troubleshooting, working with BIOS, EEPROM, and microcontroller-based

Completed the first year of pre-university education with a focus on Electronics as the major subject.

Pursued a diploma in Electronics and Communication Engineering.