Bhushan Patil
@bhushanpatil7
I deliver cybersecurity, infrastructure management, and technical support across Microsoft cloud, endpoint security, and enterprise networks.
IndiaWhat I'm looking for
I'm currently supporting Forever New at Cybage Software, managing Active Directory accounts, Microsoft 365 mailboxes, Azure access, POS systems, and IT support for more than 500 staff and 200 stores across Australia, New Zealand, Canada, and Singapore.
On CDI Support, I resolved over 95% of customer technical issues on first contact, surpassing a 90% target and improving customer satisfaction by 15%. I've supported Sophos, Microsoft Azure, OneDrive, SharePoint, Microsoft Partner Center, ServiceNow, Duo, BeyondTrust, and CodeTwo.
Previously at GS Lab, I maintained Sophos Antivirus, Safeguard Encryption, BitLocker, patching, asset inventory, and endpoint compliance for more than 1,500 endpoints. I also worked with IT and InfoSec teams on malware analysis, monitoring, remote support, documentation, and knowledge-base articles.
At Talent Anywhere, I protected servers and workstations, managed Active Directory access, virtual machines, network performance, disaster recovery, security audits, and VIP support. I'm targeting responsibilities in cybersecurity where I can apply my network and infrastructure management experience.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Cybage Software
Oct 2023 - Present (2 years 11 months)
Provided level 1-2 IT support to over 500 staff members and 200 stores, managing user accounts, mailboxes, and troubleshooting POS/EFTPOS devices. Successfully resolved over 95% of customer technical issues within first contact, improving customer satisfaction by 15%.
Systems Engineer
Great Software Laboratory
Feb 2022 - Oct 2023 (1 year 8 months)
Maintained Sophos Antivirus and Safeguard Encryption management tools for Indian and international clients, ensuring audit compliance and currency of console software and antivirus definitions. Managed asset inventory, OS installation, and endpoint compliance for 1.5k+ endpoints.
Infrastructure Analyst
Talent Anywhere Private Limited
Sep 2019 - Nov 2021 (2 years 2 months)
Ensured server/workstation protection with Kaspersky Endpoint Security and BitLocker encryption, managed physical and virtual machine migration, and supported management-level users. Conducted security audits and developed disaster recovery plans.
Education
Degrees, certifications, and relevant coursework
SevenMentors Private Limited, Pune
Certified Ethical Hacking, Ethical Hacking
2025 - 2025
Certified Ethical Hacking certification from SevenMentors Private Limited, completed in September 2025.
Microsoft
Microsoft Technology Associate, Networking Fundamentals
2021 - 2021
Microsoft Technology Associate certification in Networking Fundamentals, completed in August 2021.
SevenMentors Private Limited, Pune, Maharashtra
CCNA Routing and Switching, Routing and Switching
2019 - 2019
CCNA Routing and Switching training from SevenMentors Private Limited, completed in September 2019.
Texas A&M University, Kingsville
Master of Science
2016 - 2018
Master of Science degree from Texas A&M University, Kingsville, completed in 2018.
Maharashtra State Board of Technical Education, Mumbai
Engineering Diploma
2012 - 2015
Engineering Diploma from Maharashtra State Board of Technical Education, completed in 2015.
North Maharashtra University, Jalgaon
Bachelor of Engineering
2012 - 2015
Bachelor of Engineering degree from North Maharashtra University, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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