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bhupendra singh

@bhupendrasingh4

I build product strategy, growth, monetisation, and AI-led customer experiences that deliver measurable business outcomes.

India

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What I'm looking for

I'm looking to lead product strategy, growth, monetisation, and AI-led customer experience initiatives that translate market insight into measurable business outcomes.

At Kotak Securities, I lead product and CX strategy across sales, service, and customer lifecycle journeys. I've built growth and monetisation initiatives including a ₹300 Cr+ annualised opportunity pipeline, ₹50 Cr incremental AUM, and pricing changes that reduced churn by 12%.

Previously, I led global partner success at Freshworks, helping acquire 50+ enterprise logos and launch certification programs reaching 1,000+ certifications in three months. My experience also includes leading large teams, telecom modernisation, and cybersecurity governance as a Major in the Indian Army.

Experience

Work history, roles, and key accomplishments

Current

Sr Lead – Products & CX Strategy

Current

Kotak Securities

Feb 2022 - Present (4 years 8 months)

Owns strategic product initiatives across sales, service, and customer lifecycle, driving growth and monetisation. Created the SNAPCO product framework generating an annualised ₹300 Cr+ opportunity pipeline and led AI-powered customer service products.

Product Strategy Growth Monetisation AI Customer Experience Platform Transformation Pricing Commercialisation NPS CSAT Chatbot IVR Data Analysis

Head – Global Partner Success

Freshworks

Mar 2020 - Jan 2022 (1 year 10 months)

Led strategic initiatives to reshape global partner success, focusing on partner tiers, revenue, and customer outcomes. Co-architected a global partner program that acquired 50+ enterprise logos and launched certification programs achieving 1,000+ certifications in 3 months.

Partner Success Enterprise SaaS Partner Programs Enablement Certification Customer Outcomes Market Research strategic initiatives

Major

Indian Army

Jul 2012 - Dec 2018 (6 years 5 months)

Modernised telecom infrastructure connecting 5,000+ users and led specialist teams and cybersecurity governance. Led a team of 250+ personnel in hostile terrains, ensuring security and operational readiness.

Telecom Infrastructure Cybersecurity Team Leadership Operations Governance

Entrepreneurial Venture – Family Retail Business

Family Retail Business

Jun 2011 - Jun 2012 (1 year)

Expanded a traditional fabric retail business into ready-made garment retail, driving ~1.7× revenue growth through category diversification and operating model expansion.

Retail Category Expansion Revenue Growth Business Expansion