BGbhavana gudhka
@bhavanagudhka
Dedicated professional with extensive experience in customer support and administration.
IndiaWhat I'm looking for
I am Bhavana N. Gudhka, a dedicated professional with a strong background in customer support and administration. With over 15 years of experience, I have honed my skills in providing exceptional service and support to clients across various sectors. My journey began in the finance and accounts department, where I developed a keen eye for detail and a commitment to accuracy, ensuring that all transactions were completed on time and without errors.
In my most recent role as a Live Chat Agent at VMG BPO, I have been instrumental in delivering first-level technical support for software applications. My ability to communicate effectively and work collaboratively with team members has allowed me to assist customers efficiently, meeting company objectives while maintaining a high level of service. I am passionate about continuous learning and adapting to new challenges, which drives my desire to contribute positively to any organization I am part of.
Experience
Work history, roles, and key accomplishments
Live Chat Agent
VMG BPO
Nov 2017 - Present (7 years 6 months)
Provided first-level technical support to end users on software and applications, including installation and basic usage. Assisted team members and provided support and solutions to customer queries to meet company objectives.
Assistant to the VP’s Office
Torrent Power
Mar 2008 - Present (17 years 2 months)
Managed various reports including MIS, Quarterly, and Annual Reports. Handled document and letter management, including spot inspection reports. Coordinated communication activities such as press releases, advertisements, and in-house magazines.
Process Associate
Cross Domain
Aug 2006 - Present (18 years 9 months)
Worked in the Finance & Accounts Department focusing on Accounts Receivables, specifically the Direct Bill process. Handled transactions for a specific location individually and worked on the TAM application. Responsible for validating team output through quality checks.
Remote Worker
Type International
Nov 2004 - Present (20 years 6 months)
Worked remotely, posting advertisements for companies and updating online profiles. Engaged in affiliate marketing activities. Utilized intermediate computer skills and internet knowledge.
Remote Worker
Hyline Management
Nov 2004 - Present (20 years 6 months)
Worked remotely, posting advertisements for companies and updating online profiles. Engaged in affiliate marketing activities. Utilized intermediate computer skills and internet knowledge.
Education
Degrees, certifications, and relevant coursework
MES College
Bachelor of Commerce, Commerce
2002 - 2004
Grade: 1 Class
Completed the Bachelor of Commerce degree program. Achieved First Class honors in all three years of study.
Karnataka Pre-MES College
12th Standard
2001 - 2001
Grade: 1 Class
Completed the 12th standard examination.
Bishop Cotton Girls School
10th Standard
1999 - 1999
Grade: 1 Class
Completed the 10th standard examination under the ICSE Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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