Open to opportunities

bassam User

@bassamuser

I maintain accurate back-office workflows through data verification, policy review, documentation, and quality assurance.

Zimbabwe

Message

What I'm looking for

I'm looking for an operations, back-office, or trust and safety role where I can improve workflow accuracy, support policy-based case handling, maintain reliable documentation, and continue developing with new systems and procedures.

I've supported operations and trust & safety workflows through data verification, quality assurance, case review, documentation, and policy compliance. In independent projects, I maintained accurate records, escalated exceptional cases, and handled confidential information under privacy and security standards.

I also managed high-volume data entry, reporting, administrative coordination, and technical support using Microsoft Excel, Google Workspace, and productivity platforms. I bring detail-focused back-office support and a continuous-improvement mindset to every workflow.

Experience

Work history, roles, and key accomplishments

Current

Operations & Trust & Safety Specialist

Current

Independent Projects

Feb 2026 - Present (7 months)

Performed data verification and quality assurance activities to maintain operational accuracy and consistency. Reviewed cases and records in accordance with internal guidelines and policy requirements.

Data Verification Quality Assurance Documentation Reporting Case Management Policy Compliance Workflow Coordination