At CMS Glass and Aluminum Works, I respond to customer inquiries across phone, SMS, email, and messaging apps. I also monitor the company’s Facebook page and prepare preliminary quotations and estimates from management’s pricing and specifications.
At Anywhere Computer Repair, I managed executive calendars and travel logistics. I also streamlined repair tracking systems and handled sensitive inquiries from business clients.
At JP Morgan Chase Bank N.A., I supported banking clients with mortgage account and financial distribution inquiries. I used internal databases to research billing and compliance issues while following privacy and procedural requirements.
At Teletech Philippines, I diagnosed and resolved hardware, software, and connectivity issues for customers, including setups involving USB devices and wireless or Bluetooth technology. My earlier customer service work at Convergys Philippines involved coordinating field technician schedules, tracking jobs, and maintaining work order records.
