Open to opportunities

Nneoma Better

@bettergodwin

Message

Customer Service Representative focused on high-quality support, onboarding, and issue resolution.

Nigeria

Message

What I'm looking for

I’m looking to deliver exceptional customer support across phone, live chat, and tickets—using CRM tools to resolve issues fast, support onboarding/retention, and collaborate with teams to improve service processes and customer experience.

A dedicated customer support agent skilled in resolving customers issues via tickets, calls and live chat within SLA time

I'm proficient in the use of different CRM tools like HubSpot, intercom, Zendesk and freshdesk and familiar with Google workspace.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland

Jul 2025 - May 2026 (10 months)

Responded to customer inquiries via phone, email, and chat while maintaining high service standards, including product onboarding guidance. Handled 60+ interactions daily, resolved issues, escalated complex cases, and contributed to an AI-powered support agent to reduce ticket volume.

Customer Support Customer Relationship Management (CRM)Phone Support Live Chat Support Ticket Management Customer Onboarding Complaint Resolution Problem Solving Team Collaboration Communication Skills Time Management Customer Escalation AI Powered Support

Customer Support Intern

Skilled-Up Life

Feb 2025 - Aug 2025 (6 months)

Collaborated with L3 customer support teams to resolve customer concerns and improved customer satisfaction by 15% through quality service. Managed inquiries via tickets, calls, and live chat, maintained accurate records, and supported onboarding/training for 20+ interns.