DLDiana De Leon
@dianadeleon
Technical leader with over 3 years of software development experience.
GuatemalaWhat I'm looking for
I am a dedicated technical leader with over three years of experience in software development and team management. My role as a Tech Lead has allowed me to manage multidisciplinary teams effectively, ensuring the development of new features and enhancements for our products. I take pride in my ability to increase productivity, having achieved a 35% increase in the number of resolved tickets per week in my current team.
Throughout my career, I have focused on delivering high-quality results. I successfully closed 95% of support tickets and completed 80% of active projects within my team. My commitment to documentation has led to the establishment of a comprehensive documentation scheme, where 80% of support cases and developments have been documented. I am passionate about implementing systems that meet legal requirements, particularly in Honduras and Panama.
Experience
Work history, roles, and key accomplishments
SETech Lead | Eng. Manager
Servir
Aug 2021 - Present (3 years 10 months)
Leading a multidisciplinary team in software development, managing the implementation of new features and product enhancements. Achievements include increasing ticket resolution by 35% weekly and achieving a 95% closure rate on support tickets.
SETech Lead | Eng. Manager
Servir
Aug 2021 - Present (3 years 10 months)
Leading a multidisciplinary team in software development, managing the implementation of new features and product enhancements. Achieved a 35% increase in resolved tickets weekly and maintained a 95% closure rate for support tickets.
Freelance Developer
Devpack Group
Jan 2018 - Sep 2022 (4 years 8 months)
Developed websites and a platform for package delivery, focusing on client requirements and enhancing user experience.
Auxiliary Professor
Universidad del Valle de Guatemala
Jan 2020 - Jun 2021 (1 year 5 months)
Taught courses on algorithms and basic programming, contributing to the education of future computer science professionals.
Auxiliary Professor
Universidad del Valle de Guatemala
Jan 2020 - Jul 2021 (1 year 6 months)
Taught basic algorithms and programming courses, focusing on database management and programming languages.
Freelance Developer
Self Employed
Jan 2018 - Sep 2022 (4 years 8 months)
Developed websites and platforms for various clients, including a packaging delivery platform for Inland Logistics and web pages for Devpack Group.
Education
Degrees, certifications, and relevant coursework
ITInesdi Business Techschool
Máster, DevOps & Cloud Computing
2023 - 2024
Máster en DevOps & Cloud Computing, centrado en la gestión de infraestructuras y desarrollo ágil de software.
UGUniversidad del Valle de Guatemala
Licenciatura, Ciencias de la Computación
2018 - 2022
Licenciatura en Ciencias de la Computación, enfocada en el desarrollo de software y tecnologías de la información.
Instituto de Computación Informática S.A.
Perito, Administración de Empresas
2015 - 2017
Perito en Administración de Empresas con Orientación en Computación, con énfasis en la gestión y desarrollo de proyectos informáticos.
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
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