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Betcy RolimBR
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Betcy Rolim

@betcyrolim

Education operations and program management professional supporting training delivery, process improvement, and cross-functional teams.

United States
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What I'm looking for

I seek a leadership role in academic operations where I can drive retention, digitize processes, develop faculty, and use data to improve student outcomes.

I am an education operations and program management professional with experience supporting multi-site academic and training programs, instructor teams, and end-to-end education delivery. My background includes coordinating enrollment workflows, supporting faculty development, standardizing operational processes, and improving learner experience across in-person, virtual, and hybrid environments.

I have worked closely with cross-functional teams to support program execution, retention initiatives, reporting, and process improvement, using data and operational metrics to inform decisions. I am particularly interested in roles that combine education, operations, and scalable learning delivery, including education operations, program coordination, training operations, and edtech environments.

Experience

Work history, roles, and key accomplishments

RS

Education Program Manager

Red Balloon Language School

Jul 2024 - Dec 2025 (1 year 5 months)

Led academic and program operations for 585 students and 37 faculty across a main campus and 4 partner schools, achieving a 90% re-enrollment rate and reducing cancellations by ~20% through retention initiatives and proactive family engagement.

RS

Academic Coordinator

Red Balloon Language School

Jan 2024 - Jul 2024 (6 months)

Coordinated academic operations across 4 partner private schools, ensuring curriculum consistency, providing faculty coaching, and implementing standardized processes to maintain instructional quality across the network.

RS

Assistant Academic Coordinator

Red Balloon Language School

Jan 2017 - Jan 2024 (7 years)

Supported daily academic operations for 500+ students and led digitization of paper processes, reducing processing time from weeks to days while implementing attendance alerts and exam control systems to improve retention and accuracy.

Education

Degrees, certifications, and relevant coursework

Centro Universitário FMU logoCF

Centro Universitário FMU

Bachelor of Law (LL.B.), Law

Completed a Bachelor of Law (LL.B.) degree at Centro Universitário FMU in São Paulo, Brazil.

Tech stack

Software and tools used professionally

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Betcy Rolim - Education Program Manager - Red Balloon Language School | Himalayas