Betcy Rolim
@betcyrolim
Education operations and program management professional supporting training delivery, process improvement, and cross-functional teams.
What I'm looking for
I am an education operations and program management professional with experience supporting multi-site academic and training programs, instructor teams, and end-to-end education delivery. My background includes coordinating enrollment workflows, supporting faculty development, standardizing operational processes, and improving learner experience across in-person, virtual, and hybrid environments.
I have worked closely with cross-functional teams to support program execution, retention initiatives, reporting, and process improvement, using data and operational metrics to inform decisions. I am particularly interested in roles that combine education, operations, and scalable learning delivery, including education operations, program coordination, training operations, and edtech environments.
Experience
Work history, roles, and key accomplishments
Education Program Manager
Red Balloon Language School
Jul 2024 - Dec 2025 (1 year 5 months)
Led academic and program operations for 585 students and 37 faculty across a main campus and 4 partner schools, achieving a 90% re-enrollment rate and reducing cancellations by ~20% through retention initiatives and proactive family engagement.
Academic Coordinator
Red Balloon Language School
Jan 2024 - Jul 2024 (6 months)
Coordinated academic operations across 4 partner private schools, ensuring curriculum consistency, providing faculty coaching, and implementing standardized processes to maintain instructional quality across the network.
Assistant Academic Coordinator
Red Balloon Language School
Jan 2017 - Jan 2024 (7 years)
Supported daily academic operations for 500+ students and led digitization of paper processes, reducing processing time from weeks to days while implementing attendance alerts and exam control systems to improve retention and accuracy.
Education
Degrees, certifications, and relevant coursework
Centro Universitário FMU
Bachelor of Law (LL.B.), Law
Completed a Bachelor of Law (LL.B.) degree at Centro Universitário FMU in São Paulo, Brazil.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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