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Bessie Kuri

@bessiekuri

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Experienced IT professional skilled in enterprise system support.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work on innovative IT solutions.

I am an experienced IT professional with over 4 years of hands-on experience in enterprise system support, presales engineering, and technical project coordination. My expertise lies in supporting ERP platforms, performing system administration, and enhancing system uptime. I have a strong background in documentation, compliance auditing, identity and access management, and system troubleshooting.

In my current role as a Presales Engineer at Techminds Technologies Limited, I manage and configure wireless cloud platform dashboards, act as a liaison between clients and engineering teams, and deliver second-line support for enterprise applications. My key achievements include successfully managing IT projects and training team members in best practices. I am passionate about collaborating with cross-functional teams to support critical business applications.

Experience

Work history, roles, and key accomplishments

Current

Presales Engineer

Current

Techminds Technologies Limited

Jan 2019 - Present (6 years 5 months)

Managed and configured wireless cloud platform dashboards, monitoring connectivity health, uptime metrics, access control policies, and security parameters. Acted as the liaison between clients and engineering teams to gather requirements, propose network solutions, and ensure tailored deployments of enterprise networking systems.

Ruckus SmartZone Enterprise Networking System Monitoring Access Control Security Parameters Requirements Gathering

IT Support Infrastructure Management

United Nations

Feb 2018 - Present (7 years 4 months)

Supported internal enterprise applications by troubleshooting issues and conducting root cause analyses. Issued and managed user access credentials and supported Active Directory and Google Workspace environments.

Enterprise Support Troubleshooting Root Cause Analysis Active Directory Google Workspace Change Management

Education

Degrees, certifications, and relevant coursework

Strathmore University

MSc. Mathematical Finance and Risk Analytics, Mathematical Finance and Risk Analytics

Completed a Master of Science degree focusing on mathematical finance and risk analytics. Gained advanced knowledge in quantitative methods and risk management strategies.

Machakos University

BSc. Mathematics and Computer Science, Mathematics and Computer Science

Undertook a Bachelor of Science degree in Mathematics and Computer Science. Developed foundational skills in both mathematical principles and computer science applications.