Bessie Johnny

BJ

Looking for a job

Bessie Johnny

@bessiejohnny

Customer Support & Business Relationship Manager at UBA PLC who cut complaint resolution time from 48 hours to 24 hours.

What I'm looking for

I'm seeking remote roles in customer support, client onboarding, business relationships, or operations, with availability for EMEA and US time zones.

At UBA PLC, I reduced complaint resolution time from 48 hours to 24 hours and increased digital banking adoption by 30%, from 500 to 650 users per quarter.

I resolved 50+ enquiries a day with 95% first-contact resolution and maintained 99.9% transaction accuracy while handling 200+ daily transactions. At ARM Pension, I generated NGN 50M+ in revenue in my first quarter and acquired 30 new clients.

Experience

Work history, roles, and key accomplishments

UP

Teller

Processed 300+ daily transactions with 99.8% accuracy and resolved 50+ enquiries per day with 95% first-contact resolution.

Payment Processing Transaction Accuracy Customer Service

UP

Customer Support & Business Relationship Manager

Reduced complaint resolution from 48h to 24h, boosted digital banking adoption by 30%, and maintained 99.9% transaction accuracy handling 200+ daily transactions.

KYC AML Account Opening CRM Core Banking Payment Processing Card Issuance E business Cross Selling Customer Retention

AP

Business Relationship Manager

ARM Pension

Generated NGN 50M+ revenue in first quarter and acquired 30 new clients.

Client Acquisition Revenue Generation Relationship Management

Education

Degrees, certifications, and relevant coursework

PU

Paul University

Bachelor of Science, Accounting

Completed a Bachelor of Science in Accounting at Paul University in 2024.

HP

Heritage Polytechnic

Higher National Diploma, Accounting

Completed a Higher National Diploma in Accounting at Heritage Polytechnic in 2016.

Tech stack

Software and tools used professionally

Google Analytics

Zendesk

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Support Representative Client Onboarding Specialist Business Relationship Manager Operations Specialist

Skills

Customer Support Complaint Resolution Customer Relationship Management Client Onboarding KYC AML Account Opening CRM Core Banking Payment Processing Card Issuance E business Cross Selling Customer Retention

Interested in hiring Bessie?

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