Open to opportunities

Bernard Pinto

@bernardpinto

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Customer operations and global mobility coordinator who resolves complex HR and client cases with compliance.

India

Message

What I'm looking for

I’m open to full-time employment or long-term contractual engagement (up to 5 years). I value stability, continuity, and deep ownership, and I want organisations that prioritise trust, accountability, and consistent contribution.

I’m a results-driven customer operations professional with 10+ years of progressive experience spanning customer support, banking operations, HR process coordination, and global mobility services. In my current role, I serve as a trusted point of contact for Google and Alphabet employees worldwide, managing complex relocations, international transfers, and sensitive HR processes across 8+ business units.

I’m known for calm judgment under pressure, meticulous documentation, and complete ownership—maintaining confidentiality while ensuring compliance with company policies. I orchestrate end-to-end employee mobility workflows, coordinate with HR teams, mobility specialists, legal, and external vendors, and handle compensation alignment, hiring coordination, and employee exit procedures with audit-ready case management; I bring the same focus on resolution and regulatory adherence from my customer and banking experience.

Experience

Work history, roles, and key accomplishments

Current

Client Support & Resolution Expert

Current

Graebel Relocation Services

Apr 2025 - Present (1 year 1 month)

Served as primary point of contact for Googlers and Alphabet employees across 8+ business units, managing sensitive mobility and HR inquiries end to end. Coordinated relocations, international transfers, compensation alignment, and exit procedures while maintaining strict confidentiality, documentation, and compliance.

& Compliance Vendor Management Case Management Employee Exit Coordination

Freelance Marketing & Support Consultant

Self Employed

Apr 2024 - Apr 2025 (1 year)

Delivered independent marketing, branding, and client coordination services, managing the full client lifecycle from requirements to final delivery. Developed marketing collateral and communication strategies for small business clients with coordinated vendor and delivery execution.

Client Coordination Marketing Strategy Branding Marketing Collateral Requirements Gathering Vendor coordination Communication Strategy Delivery Management

Senior Associate Marketing

Grant Thornton Bharat

Apr 2023 - Apr 2024 (1 year)

Led office branding initiatives and vendor management for South India offices, ensuring brand consistency across touchpoints. Supported internal stakeholders with communication strategies while maintaining brand compliance.

Vendor Management Marketing & Communication Cross Functional Collaboration

Customer Delight Specialist

HealthifyMe Wellness Pvt. Ltd.

Mar 2022 - Dec 2022 (9 months)

Resolved customer inquiries across wellness programs, subscription management, and technical support with a retention-focused approach. Managed end-to-end issue resolution while communicating clearly to drive customer satisfaction.

Customer Support Subscription Management Technical Support Retention Case Documentation

Conversational Banking Agent

HSBC Electronic Data Processing

Jul 2021 - Jan 2022 (6 months)

Provided high-quality banking customer service, handled escalations, and ensured regulatory compliance. Delivered accurate, compliant support to customers while following established banking processes.

Banking Customer Service Escalation Management Regulatory Compliance Customer Support & Compliance Process Adherence

Collection Specialist

JPMorgan Chase

Nov 2020 - Mar 2021 (4 months)

Conducted outbound collections, negotiated payment arrangements, and ensured adherence to regulatory standards. Managed delinquent account follow-ups with a focus on accurate compliance and resolution outcomes.

Collections Regulatory Compliance Account Follow up Case Management

Customer Support Representative

Concentrix Daksh India

Apr 2019 - Sep 2020 (1 year 5 months)

Resolved complex customer issues via phone and email, coordinating with internal teams for timely resolution. Owned issue handling and ensured effective communication through the support process.

Customer Support Communication Case Handling Customer Service

Marketing Officer

IFEN (Institute of Chartered Financial Analysts)

Dec 2016 - Dec 2018 (2 years)

Supported marketing campaigns, branding initiatives, and event marketing across the organization. Coordinated marketing activities to help drive awareness and engagement.

Marketing Campaigns Branding Event Marketing Marketing Support Content Collateral Support

Marketing Associate

Dove Multimedia Pvt. Ltd.

Jul 2013 - Oct 2016 (3 years 3 months)

Developed marketing materials, supported sales presentations, and handled client coordination. Helped deliver marketing deliverables and support sales engagement through prepared collateral and coordinated client interactions.

Marketing Collateral Sales Presentations Client Coordination Sales Support Communication Coordination