Open to opportunities

BERNADETTE ANA DE GRANO

@bernadetteanadegrano

Message

Dedicated virtual assistant focused on client growth and support.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I'm Bernadette, a passionate virtual assistant and customer service professional with over a decade of experience in production planning and control. I thrive on helping my clients grow their businesses through effective research and strategic contributions. My journey has equipped me with a diverse skill set, enabling me to manage websites, handle customer inquiries, and streamline operations efficiently.

Throughout my career, I've successfully generated production plans tailored to customer needs, coordinated deliveries, and evaluated supplier performance. My commitment to excellence is reflected in my ability to propose cost-reduction activities that benefit my employers while maintaining high-quality standards. I am now seeking a new role that leverages my skills and allows me to make a significant impact.

Experience

Work history, roles, and key accomplishments

Production Planning & Control Staff/ Purchasing Staff

Confidential Company

Sep 2012 - Present (12 years 9 months)

Generated and executed production plans based on customer needs, coordinating with local and export customers regarding deliveries and concerns. Presented monthly Key Performance Indicators (KPIs) to management and conducted monthly evaluations and site visits for supplier performance and capability audits. Proposed cost reduction activities through strategic supplier selection, ensuring low-cost

Production Management Purchasing Supplier Management KPIs Quality Assurance Negotiation

Order Admin (Export)

ACP Test Company Inc.

May 2007 - Present (18 years 1 month)

Expedited customer orders using established inbound and outbound processes, processing pick lists efficiently with the SAP System. Maintained inventory integrity, performed LTS transactions for receiving and withdrawal of units, and communicated urgent or problematic orders to counterparts via email and phone. Prepared daily, weekly, and monthly reports, including order quantities, and conducted m

SAP Inventory Management Order Processing Export Operations Data Reporting Customer Communications Logistics Zebra Printers

Virtual Assistant/Customer Service

Self-Employed

Managed client websites, including uploading product information with descriptions, prices, and SKUs to e-commerce platforms. Provided customer service by answering inquiries via email and chat using Lark and Ring Central, and evaluated new suppliers while updating MOQ, lead time, and shipping details.

WordPress Customer Service Lark Supplier Management Data Entry Zoom

Education

Degrees, certifications, and relevant coursework

Asian Institute of Computer Studies

Associate in Computer Programming, Computer Programming

Completed a comprehensive program focusing on fundamental computer programming concepts. Gained proficiency in various programming languages and software development methodologies.

Buntog National High School

High School Diploma, General Studies

Completed secondary education, developing foundational knowledge across various academic disciplines. Engaged in core subjects to prepare for further studies.

Buntog Elementary School

Elementary School Diploma, General Studies

Completed primary education, building foundational literacy and numeracy skills. Participated in a broad curriculum to develop basic academic competencies.