Open to opportunities

Benzilal K S

@benzilalks

I lead operations and service delivery, optimizing workflows, managing teams, and ensuring SLA/KPI performance for global clients.

United Arab Emirates

Message

What I'm looking for

I’m looking for a service-delivery or operations role where I can own end-to-end workflows, coach teams, and drive SLA/KPI and quality through continuous process optimization for global corporate clients.

I’m an Operations & Service Delivery Lead with 13+ years of progressive experience managing workflow operations and driving team performance for top-tier global corporate clients. I direct end-to-end document production workflows, keep SLA compliance, and consistently deliver 100% client deadline adherence with 98% quality standards.

I’m known for optimizing workflow allocation and queue management to improve turnaround time, serving as a primary escalation point for complex operational challenges, and building performance visibility through dashboards and tracking tools. I mentor multi-level teams across onsite, offshore, and remote shifts while maintaining strict confidentiality and completing compliance training to ensure secure, ethical service delivery.

Experience

Work history, roles, and key accomplishments

Document Production Lead

Williams Lea

Jan 2012 - Jan 2025 (13 years)

Directed end-to-end document production workflows for confidential corporate clients, achieving 100% client deadline adherence and maintaining 98% quality standards. Managed 100+ staff across onsite, offshore, and remote shifts, optimizing queue allocation and SLA/KPI performance while serving as primary escalation point for operational bottlenecks.

Workflow Management Queue Management Process Optimization Compliance & Quality Assurance Microsoft Excel Adobe Acrobat