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BW@bennojoachimwaldherr
Technical support specialist with expertise in customer experience and training.
GermanyI'm a dedicated technical support specialist with extensive experience in providing exceptional customer service and technical expertise. My journey has taken me through various roles, including managing complex customer inquiries and training teams to enhance their skills. I pride myself on my ability to troubleshoot intricate issues and ensure that customers receive the best possible support.
Throughout my career, I have worked in diverse environments, from healthcare technology to freelance writing. My role as a Managing Director honed my skills in event planning and social media management, while my freelance work as an SEO and copywriter allowed me to explore my passion for writing and content creation. I am committed to continuous learning and improvement, always seeking ways to enhance the customer experience and contribute positively to my team.
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Work history, roles, and key accomplishments
Various Clients
Nov 2021 - Present (4 years)
Created specialized articles and SEO-optimized content for print and online media. Conducted market analysis and planned social media campaigns.
Doctoralia Internet SL
Mar 2024 - May 2024 (2 months)
Provided technical support and expertise for software features, configurations, and integrations. Assisted internal teams with complex customer issues and managed escalations. Conducted training for customer care staff and maintained documentation for the Customer Help Center.
Majorel
May 2023 - Apr 2024 (11 months)
Provided technical support for constant glucose measurement systems in German and English. Documented issues, communicated with patients, and trained new employees while managing quality assurance.
Dexter, Stauder, Meyer, Kropf, Waldherr GbR
Jan 2018 - Jan 2023 (4 years 11 months)
Oversaw booking and finance, managed social media and marketing, organized events for up to 1500 visitors, and handled billing and accounting.
Prosodia
Aug 2019 - Dec 2022 (3 years 4 months)
Handled music promotion, customer acquisition, licensing, copyright management, and social media management for a publisher.
Sternreisen UG
Jan 2015 - Dec 2022 (7 years 11 months)
Led a team of up to 20 people in providing leisure activities and nursing for individuals with disabilities, while organizing tasks and accounting.
Hanseatisches Betreuungscenter
Aug 2021 - Jan 2022 (5 months)
Managed claims, provided customer consultations, prepared quotations, and ensured compliance through record keeping and policy analysis.
Call & Care GmbH
Jan 2016 - Oct 2018 (2 years 9 months)
Provided customer support in German and English, managed key accounts, and handled transport damages while maintaining records and data entry.
Generali Insurance
Jan 2015 - Jun 2017 (2 years 5 months)
Scheduled and conducted customer appointments, utilized sales techniques, and managed relationships to drive sales and marketing efforts.
Conduent GmbH
Mar 2013 - Oct 2015 (2 years 7 months)
Provided technical support for smartphones and computers, documented issues, and handled complex requests after promotion to Level 2.
Club 68 Helfer e.V. und HAG
Apr 2014 - Jul 2015 (1 year 3 months)
Provided basic and personal care, organized leisure activities, and maintained nursing documentation while managing material planning for care products.
Degrees, certifications, and relevant coursework
Social Pedagogical Assistant, Social Pedagogy
2013 - 2014
Training as a Social Pedagogical Assistant, which included a one-year internship in the early childhood education department of the FRÖBEL kindergarten in Hamburger Meile.
High School Diploma, National Economics
2010 - 2012
Studied national economics, focusing on the principles of economics and their applications in various sectors.
Secondary Education Certificate, General Education
2004 - 2010
Completed Secondary Education Certificate, which provided foundational education and skills necessary for further academic and vocational pursuits.
Software and tools used professionally
GermanyYou can contact Benno Joachim and 90k+ other talented remote workers on Himalayas.
Message Benno Joachim
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