Open to opportunities

Benno Joachim Waldherr

@bennojoachimwaldherr

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Technical support specialist with expertise in customer experience and training.

Germany

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What I'm looking for

I seek a role that values collaboration and offers opportunities for professional growth.

I'm a dedicated technical support specialist with extensive experience in providing exceptional customer service and technical expertise. My journey has taken me through various roles, including managing complex customer inquiries and training teams to enhance their skills. I pride myself on my ability to troubleshoot intricate issues and ensure that customers receive the best possible support.

Throughout my career, I have worked in diverse environments, from healthcare technology to freelance writing. My role as a Managing Director honed my skills in event planning and social media management, while my freelance work as an SEO and copywriter allowed me to explore my passion for writing and content creation. I am committed to continuous learning and improvement, always seeking ways to enhance the customer experience and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Freelance SEO and Copywriter

Current

Various Clients

Nov 2021 - Present (3 years 7 months)

Created specialized articles and SEO-optimized content for print and online media. Conducted market analysis and planned social media campaigns.

Content Creation Market Analysis Marketing Campaigns Copywriting Research Digital Marketing

Technical Support and SME

Doctoralia Internet SL

Mar 2024 - May 2024 (2 months)

Provided technical support and expertise for software features, configurations, and integrations. Assisted internal teams with complex customer issues and managed escalations. Conducted training for customer care staff and maintained documentation for the Customer Help Center.

Technical Support Software Configuration Escalation Management Troubleshooting Documentation Customer Service Communication

Technical Support Agent and Quality Manager

Majorel

May 2023 - Apr 2024 (11 months)

Provided technical support for constant glucose measurement systems in German and English. Documented issues, communicated with patients, and trained new employees while managing quality assurance.

Technical Support Documentation Troubleshooting Quality Management Training Data Entry Medical Devices

Managing Director

Dexter, Stauder, Meyer, Kropf, Waldherr GbR

Jan 2018 - Jan 2023 (4 years 11 months)

Oversaw booking and finance, managed social media and marketing, organized events for up to 1500 visitors, and handled billing and accounting.

Event Planning Finance Management Social Media Management Marketing Accounting Customer Service Team Leadership Communication Networking

Freelance Employee

Prosodia

Aug 2019 - Dec 2022 (3 years 4 months)

Handled music promotion, customer acquisition, licensing, copyright management, and social media management for a publisher.

Music Promotion Customer Acquisition Licensing Social Media Management Brand Management Event Planning Marketing Communication Networking

Team Leader

Sternreisen UG

Jan 2015 - Dec 2022 (7 years 11 months)

Led a team of up to 20 people in providing leisure activities and nursing for individuals with disabilities, while organizing tasks and accounting.

Team Leadership Nursing Event Planning Accounting Communication Onboarding

Clerk for Hansemerkur Insurance

Hanseatisches Betreuungscenter

Aug 2021 - Jan 2022 (5 months)

Managed claims, provided customer consultations, prepared quotations, and ensured compliance through record keeping and policy analysis.

Record keeping Claims Management Consultation Compliance Data Entry Communication Customer Service

Customer Support Agent and Key-Account-Manager

Call & Care GmbH

Jan 2016 - Oct 2018 (2 years 9 months)

Provided customer support in German and English, managed key accounts, and handled transport damages while maintaining records and data entry.

Customer Support Key Account Management Data Entry Communication Problem Solving Relationship Management

Sales Representative

Generali Insurance

Jan 2015 - Jun 2017 (2 years 5 months)

Scheduled and conducted customer appointments, utilized sales techniques, and managed relationships to drive sales and marketing efforts.

Customer Appointments Relationship Management Marketing Cross Selling Communication Product Knowledge Networking Customer Service

Technical Support Agent (Level 1 and 2)

Conduent GmbH

Mar 2013 - Oct 2015 (2 years 7 months)

Provided technical support for smartphones and computers, documented issues, and handled complex requests after promotion to Level 2.

Technical Support Troubleshooting Documentation Data Entry Client Communication Problem Solving Customer Service

Nursing Assistant

Club 68 Helfer e.V. und HAG

Apr 2014 - Jul 2015 (1 year 3 months)

Provided basic and personal care, organized leisure activities, and maintained nursing documentation while managing material planning for care products.

Nursing Documentation Material Planning Patient Care Teamwork Communication Care Management Documentation

Education

Degrees, certifications, and relevant coursework

Berufliche Schule Pinneberg

Social Pedagogical Assistant, Social Pedagogy

2013 - 2014

Training as a Social Pedagogical Assistant, which included a one-year internship in the early childhood education department of the FRÖBEL kindergarten in Hamburger Meile.