Benjo dela cruz

I am a detail-oriented and proactive Workforce Management Analyst with over four years of experience in workforce reporting, forecasting, scheduling, and intraday operations. My expertise lies in partnering with cross-functional teams to manage workforce activities and provide actionable insights that drive operational efficiency. I am committed to fostering a culture of operational excellence and continuous improvement.

In my current role as a Senior Process Executive at Cognizant Technology Solutions, I support various Workforce Management functions, including capacity planning, scheduling, and real-time monitoring. I create and maintain staffing forecasts, manage associate schedules, and provide real-time incident management support. My ability to analyze and generate actionable reports has been instrumental in informing decision-making across operations and leadership teams.

Previously, I worked as a Procurement Associate at Southville International School and Colleges, where I sourced suppliers and managed inventory effectively. My strong analytical skills and attention to detail have consistently contributed to optimizing processes and ensuring compliance with internal policies and external regulations. I am eager to leverage my skills to contribute to the success of your organization.