Benjamin Frederick

I’m a commercially driven professional with 7+ years’ experience building client relationships, managing high-volume pipelines, and delivering results in target-led environments. I’ve worked across regulated financial services, IT service delivery, and account management—handling complex caseloads, resolving escalations, and maintaining audit-ready records while consistently meeting compliance standards and internal KPIs.

Most recently, as a Customer Operations Specialist, I processed 20–50 time-sensitive transactions daily and owned high-value urgent cases under pressure. Previously, I managed 65 client accounts and 80–100 weekly live cases, and I even implemented a structured workflow that improved handover clarity across the team; I also founded and grew a digital marketing consultancy using analytics to generate 80+ inbound leads. Now I’m moving into recruitment to apply my relationship instincts, commercial awareness, and proven track record of hitting targets.