Benjamin Dupreez

As a Sales Development Representative, I conducted outreach to prospective clients via email, phone calls, and social media to generate qualified leads. I identified customer pain points and aligned product solutions to meet their needs, achieving a 20% increase in lead conversion rates through personalized engagement strategies.

In my role as a Customer Service Support Specialist, I provided exceptional customer service by addressing inquiries and resolving complaints efficiently. I managed order processing and contributed to a 15% improvement in customer satisfaction scores through proactive support.

As a Logistician and Cycle Count Analyst, I monitored inventory levels and conducted cycle counts to ensure accuracy. I coordinated with suppliers and clients to manage orders and deliveries, implementing process improvements to enhance inventory management.

In my position as Fleet Controller, I managed a fleet of vehicles and drivers to ensure on-time delivery of goods. I scheduled vehicle maintenance and compliance checks, improving delivery schedules by 10% through efficient route planning.

Grade: Distinction

Completed a Short Learning Program in Purchasing Management with Distinction, focusing on procurement processes and supplier management.

Completed a Short Learning Program in Warehouse Management, gaining insights into effective warehouse operations and management strategies.

Completed a National Diploma in Logistics, focusing on the principles and practices of logistics management, including inventory control and supply chain operations.