Open to opportunities

Benjamin Bensen

@benjaminbensen

Message

AI adoption and customer engagement advisor building multi-agent automation systems.

United States

Message

What I'm looking for

I’m looking to help leaders adopt AI practically—designing multi-agent and automation workflows, running enablement workshops, and driving measurable outcomes. I want a team that values clear communication, accountability, and steady, human-centered change.

I’m a client engagement and advisory professional with 25+ years of building trusted relationships with leaders and executives across coaching, field marketing, broadcasting, and large-scale event operations. I’m also a hands-on AI practitioner who uses AI tools daily to design and stand up multi-agent systems, workflow automation, and a SaaS prototype.

Through my coaching and advisory practice, I guide others from curiosity to confident, practical daily use—translating complex technology into plain language and helping teams adopt AI in ways that create measurable outcomes. I designed proprietary frameworks and diagnostics (including the FIRE Framework and Fog Diagnostic) and built AI-powered marketing and client-intake systems using CrewAI, n8n, and ManyChat.

I’ve also driven performance through execution and accountability—ranking #1 in lead generation on a 25-person team and booking 28 qualified appointments in 60 days, with a 92.3% demo conversion rate. I bring steadiness and care to hard conversations, and I’m at my best coordinating multi-team programs, facilitating workshops, and turning strategy into operational reality.

Experience

Work history, roles, and key accomplishments

Current

Retail & Event Marketing Rep

Current

Renewal By Andersen

Sep 2024 - Present (1 year 9 months)

Generated leads for a national home-improvement brand across retail locations and community events, qualifying homeowners and booking in-home design consultations. Ranked #1 on a 25-person team with 28 qualified appointments in 60 days, achieving a 92.3% demo conversion rate and peak weekly efficiency of 1.8 hours per demo.

Lead Generation Appointment Scheduling Trade Show Marketing

Current

Founder & AI Systems Coach

Current

Sons Of Favor Llc

Jan 2019 - Present (7 years 5 months)

Founded and operated a coaching and advisory practice delivering one-on-one and group programs, webinars, and live virtual events for leaders and career changers. Designed coaching frameworks and built AI-powered marketing and workflow automation systems using multi-agent tooling (CrewAI), self-hosted automation (n8n), and DM automation (ManyChat), plus a SaaS prototype using React, Supabase, Verc

AI Adoption & Enablement Workflow Automation Make SaaS Prototyping (React Supabase Vercel Gemini API Integration Stripe Billing Coaching Design

Call Center Floor Lead

MasterMedia

Jan 2020 - Jan 2022 (2 years)

Led a floor of 25 agents supporting 20 concurrent client accounts, owning scheduling, escalations, and quality assurance. Monitored real-time performance metrics and coached agents to maintain service levels and conversion targets across multiple client programs.

Call Center Operations Team Coaching Quality Assurance Escalation Management Workforce Scheduling Service Level Management Client Account Support

Event & Conference Ops

MorningStar Ministries

Jan 2015 - Jan 2019 (4 years)

Advanced through multiple roles supporting large-scale annual conferences and weekly programming for thousands of attendees. Managed event setup and facility operations across 50,000 sq. ft., improving on-time setup by 15% and reducing operational errors by 20% through redesigned cross-team communication and accountability structures.

Event Operations Process Improvement

Independent Consultant & Entrepreneur

Bensen Development Co.

Jan 2011 - Jan 2015 (4 years)

Operated concurrent ventures in IT consulting, mobile app development, and real estate sales, managing the client lifecycle independently across multiple states. Coordinated end-to-end delivery across distinct client engagements while balancing multiple business lines.

IT Consulting Mobile App Development Client Lifecycle Management Real Estate Sales Stakeholder Management

Solutions Advisor & Technician

Staples

Jan 2002 - Jan 2011 (9 years)

Delivered consultative technology support to individual and small business clients and was ranked among top sales performers nationally. Earned a District All-Star Award for client satisfaction while providing technology consulting.

Consultative Sales Technology Consulting Small Business Support Product Demonstrations Troubleshooting

Radio Network Production Manager

The Light Radio Network

Jan 1993 - Jan 2006 (13 years)

Managed broadcast scheduling, production workflows, and compliance for a multi-program radio operation. Supported the analog-to-digital transition while serving on-air and coordinating production operations.

Production Workflows Compliance Management Analog To Digital (A D)On Air Support Operational Risk Management